Ambulatory Practice Coordinator

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care.  Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing.  Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work! 

Full time - day shift (8AM-4:30PM)

I. General Summary

Under general supervision, performs scheduling, pre-authorization and administrative activities for patients.  Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information.  

II.          Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians’ schedules while adhering to practice and UMMS policies and procedures.

1. Schedules outpatient tests and procedures as required.

1. Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system.

1. Creating, preparing, and coordination of outgoing referrals. 

1. Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate.

1.  Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information.

1. Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking.

1. Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment. 

1. Assists with office supply tracking and ordering.

1. Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system.

1. Participates in mock, regulatory, and accreditation surveys.

1. Performs routine clerical duties such as photocopying, filing, faxing, maintaining records, phone messages, and communication between clinicians, administrative staff, and patients. 

Education and Experience

1. High School Diploma or equivalent (GED) is required.
2. Experience within a healthcare setting preferred by not required
3. Epic experience is highly preferred 

All your information will be kept confidential according to EEO guidelines.

 Compensation

• Pay Range: $17.51-$18-$24
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide