American Sign Language Manager

Candidates located in the Kansas City Metro and able to come onsite to our Overland Park, KS HQ are preferred.

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.  

We are seeking an American Sign Language Manager to help lead and grow our rapidly expanding Video OnDemand ASL service. This role is at the center of a 24/7 operation—driving reliable coverage, smart scheduling, and strong fill rates while partnering closely with operations and recruitment to shape future staffing and boost interpreter engagement. You’ll use data, technology, and relationship-building to keep things running smoothly, all while upholding the highest standards of confidentiality and delivering culturally respectful support to the D/deaf and ASL communities.

Responsibilities:

• Maintain contractor/staff consistency and commitment in a highly competitive industry
• Maintain operational structure and fill-rates within our 24/7 on-Demand portal, minimizing and preventing service gaps
• Schedule management using proprietary portals and scheduling platforms
• Oversee team activities on an individual and holistic level on DoD, WoW and MoM cadences
• Manage user accesses and settings for active members on our interactive portal
• Building workforce retention through relationships and incentive programs
• Working alongside operations and recruitment teams to forecast future staffing
• Data analytics and activity tracking to optimize scheduling and success rates
• Maintains strict patient confidentiality in accordance with HIPAA, FERPA, GLBA and/or regulatory requirements or policies and standards
• Participates in continuing annual educational programs by Propio
• Completion of daily activity logs, shifts and other documentation
• Other duties as assigned

• BA degree or higher
• Strong foundational understanding of D/deaf culture and communities
• Advanced level computer skills
• Excellent resourcefulness, ownership, and attention to detail
• Thrives on fast-paced problem-solving and keeps daily operation stable
• Excellent English written and verbal communication (signing is a plus)
• Outstanding customer service and professional behavior
• Ability to manage confidential and sensitive information
• Trust building and cultural respect for the D/deaf/ASL communities
• Strong interpersonal skills, flexibility, and customer service orientation
• Demonstrates excellent listening skills
• Ability to interact, negotiate and communicate with people over video
• Demonstrates ability to follow directions and contributes to problem-solving

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