AMNA Customer Quality E3

Be the Customer quality interface for Customers in AMNA , addressing FAs and driving internal processes to ensure continuous Improvement in FA Cycle time, one of the key elements of the VOC (Voice of the Customer) program Be a facilitator for our FSO team to progress on the quality and Lean Six Sigma journey, from problem statement accuracy to proficiency into 8D's Managing the APS Governance at field. Provide 8D Training to improve actionable Data analytics and Problem Solving capabilities, Develop and Deploy Quality Tools and Methods Interacts with customers and functional managers and engineers in product development, design, test, marketing, sales, planning, manufacturing, etc. These interactions often are with regard to potential, real or perceived customer quality or reliability concerns arising from technical, administrative or logistical events. Identify systemic issues and drive continuous improvement across the assigned business unit. Success in this role will be measured against business unit customer satisfaction indicator and customer quality indicators. Interfaces with customers, vendors, and various company departments to resolve quality problems and provide information. Manages QMS and ensures compliance to requirements through internal audits, external certification ISO standards and sourcing audits via Applied's SSQA process Coaches, mentors and conducts training for targeted organizations on quality processes. Reduces qualification cycle time and cost while still meeting reliability performance requirements Extensive knowledge of Quality processes and standards Demonstrates depth and/or breadth of expertise in own specialized discipline or field Familiar with the Semiconductor industry and tools Interprets internal/external business challenges and recommends best practices to improve products, processes or services May lead functional teams or projects with moderate resource requirements, risk, and/or complexity Managing without authority Drive for a change other groups Thinking out of the box Communicates difficult concepts and negotiates with others to adopt a different point of view Bachelor's Degree in Engineering 4 - Years