An Immediate Opening - Commercial Lines Customer Service Rep (Associate Service Advisor) - Entry Lev

Watkins Insurance Group: Austin, TX | Privately Owned | Voted a Top Workplace 14+ Years in a Row

POSITION SUMMARY

(The official title is Commercial Lines Associate Service Advisor)

Watkins is a relationship-driven agency where expertise, teamwork, and service excellence matter. We are hiring a Support Service Advisor to join our Commercial Lines department and help us deliver the client experience we are known for.

This role is designed for someone early in their insurance career who wants to learn commercial insurance from the inside out. You will work closely with your team to keep accounts moving, maintain accurate records, and support timely service for our commercial clients.

WHAT YOU'LL DO

• Process with Precision: Complete policy changes, endorsements, cancellations, and reinstatements accurately and on time.


• Provide proof of coverage: Issue certificates of insurance and auto ID cards to ensure clients stay compliant and operational.


• Keep Work Moving: Work open activities daily, manage incoming mail, emails, and carrier documentation to meet service timelines, and prevent delays.


• Uphold Accuracy: Maintain organized, current and complete records to support service standards and compliance


• Contribute to Client Satisfaction: Help ensure a smooth, positive experience by following workflows and supporting your team in delivering prompt, accurate service.
  

WHAT YOU BRING

• Active P&C License (not required at time of hire)


• 1 year Customer Service experience


• Proficiency with Microsoft Office applications


• Solid communication, organization, and follow-through

Preferred

• Applied EPIC experience


• Commercial Lines insurance experience (agency setting)


• Knowledge of Commercial Lines coverages

WHAT YOU'LL LOVE

• Hands-on exposure to commercial insurance servicing, including endorsements, and certificates


• A structured team environment where you can learn commercial lines step by step


• Clear workflows, training, and support that help you build confidence and skills


• Competitive pay and benefits effective the first of the month following hire


• Growth opportunities and professional development in a company that values people and innovation


• Tools and training that help you grow and stay current with evolving technology


• A workplace that values clarity, service, and doing what's right


• A flexible hybrid schedule (2 in-office days), based on your location that enhances collaboration and relationship-building.

ABOUT WATKINS INSURANCE GROUP

Watkins Insurance Group is Central Texas's largest independently owned insurance agency. Since 1949, we have helped protect people, property, and purpose with clarity, advocacy, and local expertise. With more than 160 professionals across Texas, we deliver the strength of national carrier relationships and the service of a trusted local partner.

READY TO APPLY?

If this feels like the right fit, apply today. Our team reviews applications weekly.