An Immediate Opening - Operations Coordinator Administration (Receptionist)

Watkins Insurance Group: Austin, TX | Privately Owned | Voted a Top Workplace 14+ Years in a Row

POSITION SUMMARY

(The official title is Operations Coordinator Administration)

Watkins is a relationship-driven agency where service, teamwork, and professionalism shape every interaction. We are hiring an Operations Coordinator Administration to support our agency operations and create a welcoming, positive experience for clients, visitors, and employees.

In this role, you are the first point of contact and a key part of how our agency runs day to day. You'll manage front desk responsibilities while supporting internal teams with administrative and insurance-related tasks.

This role is an excellent opportunity to learn agency operations and the insurance business from the ground up.

WHAT YOU'LL DO

• Create a strong first impression: Greet visitors, answer and direct calls, and ensure every interaction is professional, friendly, and efficient


• Keep operations moving: Manage incoming and outgoing mail, packages, and deliveries to support daily agency workflows


• Support internal teams: Provide administrative support across departments, including insurance-related tasks and special projects


• Coordinate office logistics: Reserve meeting spaces, order supplies, and support meeting setup to keep the office running smoothly


• Maintain an organized environment: Ensure the front desk and common areas are clean, secure, and well-maintained


• Communicate and route effectively: Gather key information to direct clients and inquiries to the right people quickly and accurately


• Contribute to agency efficiency: Identify ways to improve processes and proactively support overall operations
  
  

WHAT YOU BRING

• High school diploma or equivalent


• Experience in an administrative, office support, or customer service role


• Strong professionalism, reliability, and discretion with confidential information


• Strong interpersonal skills


• Solid communication, organization, and follow-through

Preferred

• Proficiency with Microsoft Office applications


• Familiarity with phone systems and standard office equipment


• Experience using Applied EPIC

WHAT YOU'LL LOVE

• A front-row seat to how an insurance agency operates day to day


• Hands-on experience with administrative and insurance-related processes


• Exposure to multiple departments and career paths within the agency


• A fast-paced environment where no two days look exactly the same


• A team-oriented environment where people support each other and work collaboratively


• Tools and training that help you grow and stay current with evolving technology


• Competitive pay and benefits effective the first of the month following hire date

ABOUT WATKINS INSURANCE GROUP

Watkins Insurance Group is Central Texas's largest independently owned insurance agency. Since 1949, we have helped protect people, property, and purpose with clarity, advocacy, and local expertise. With more than 160 professionals across Texas, we deliver the strength of national carrier relationships and the service of a trusted local partner.

READY TO APPLY?

If this feels like the right fit, apply today. Our team reviews applications weekly.