Analyst 2 - Benefits

JOB SUMMARY

The Analyst 2 plays a critical role in conducting data analysis, generating insights, and providing strategic recommendations to support decision-making processes within the department. The role holds essential functions include: benefits education and processing, retirement, savings, and unemployment roles. This position involves collecting, organizing, and analyzing outcomes from each of the benefits areas including workers compensation as well as collaborating with cross-functional teams to drive data-driven strategies and initiatives.

MAJOR DUTIES & RESPONSIBILITIES

1.    Payroll file processing and error corrections including demographic file errors. This includes auditing. Claims processing for death, disability, arrears, DVS, life events including audits (DVS and life events).
2.    Carrier file processing and error corrections including vendor audits between BSC, payroll deductions, premium reporting, and vendors/carriers
3.    Retirement file processing. Retirement counseling with employees and cross collaboration with departments on retirement events and termination processing including benefits extensions and retirement paperwork.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

4.    Unemployment claims processing. Managing claims and meeting deadlines along with coordination of hearings. Running quarterly reports and reviewing quarterly stats.
5.    Manage workers’ compensation claims, vendor assignments, data analytics, employer responsibilities, and quarterly claims reports and third-party costs.
6.    Savings contributions payroll reconciliation. Savings payroll changes file and system processes for savings plan deductions and treasury information.
7.    Other duties as assigned.

EDUCATION

Analyst 2 in the workers’ compensation area requires license and continuing education in workers compensation areas. The other areas require professional development but do not require licenses but require CEUs to stay on top of changing topics and compliance requirements.
EDUCATION IS A COMBINATION OF COLLEGE, EXPERIENCE, TRANSFERABLE SKILLS IN RELATED AREAS, MILITARY EXPERIENCE IN ANY COMBINATION.

WORK EXPERIENCE

BENEFITS EXPERIENCE or transferable skills, customer service skills, excellent communication and presentation skills, school district experience is a plus. Call Center experience is a plus.
Minimum of 3-5 years of experience in benefits or related work or a related field.

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Analyst 2 in the workers’ compensation area requires a license and CEUs

LEADERSHIP RESPONSIBILITIES

Work Leadership. Regularly provides project management or team leadership to a group of two or more employees but does not have formal supervisory responsibility. Leading and directing is restricted to monitoring work and providing guidance on escalated issues. Most of work time is spent performing many of the same duties they are leading.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work is highly complex and broad in scope covering several departments/divisions across HISD. Policies, procedures, and precedents are created and approved by this position. Supervision received typically consists of providing periodic coaching, advice, and feedback.

BUDGET AUTHORITY

Compiles and organizes data and figures.

PROBLEM SOLVING

Greater latitude and discretion are warranted in making decisions, which affect major areas of HISD and possibly the organization's public image. The job is constantly expected to apply creative solutions to complex problems and develop new ideas and concepts. Reviews and approves decisions and/or recommendations that may have a significant im􀀟act on the entire organization.

IMPACT OF DECISIONS

Decisions have considerable impact to multiple divisions or the organization causing risks or improvements to relationships, significant efficiencies, or delays in operations, and/or significant financial gains or expenses. Errors are serious and difficult to discover, normally involve decisions not subject to detailed review and will result in excessive costs and/or significant project delays.

COMMUNICATION/INTERACTIONS

Negotiate and influence - interprets department strategies and services, resolves conflicts, influences outcomes on matters of significance for the division, conducts final negotiations and coordinates approvals/decision making below the executive level. Interactions are typically with customers and Top Management.

CUSTOMER RELATIONSHIPS

Anticipates customer needs, identifies, and champions opportunities for the development and implementation of new services and methods to meet or exceed customer needs. Establishes customer service standards and feedback mechanisms across departments.

WORKING/ENVIRONMENTAL CONDITIONS

Work is highly complex and broad in scope covering several departments/divisions across HISD. Policies, procedures, and precedents are created and approved by this position. Supervision received typically consists of providing periodic coaching, advice, and feedback.
Work involves some exposure to moderate risk of accident and requires following basic safety precautions.
Ability to carry and/or lift less than 15 pounds.