Analyst, Cardholder Experiences

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Network Products & Solutions at Visa is focused on extending our network products and solutions portfolio, bringing innovative products to market and enhancing the Cardholder, Issuer and Merchant experiences through new solutions. The Cardholder Experiences team is part of the Network Products & Solutions team and is specifically focused on delivering expanded capabilities that can be exposed to cardholders. Build on existing Subscription Manager and Stop Payments products to supercharge subscription management and target recurring payment flows. The team is also responsible to successfully help execute on the 2030 Network Products growth plan, and to deliver on revenue expectations. We are looking for a Product Analyst for the Cardholder Experience team.

Essential Functions:

• Design mechanisms to monitor, report and accelerate OKRs and KPIs
• Proactively manage executive reporting activities, creating narratives/content for various audiences
• Extract and analyze data from various sources to provide the team with actionable insights for product improvements and portfolio growth.
• Partner with business teams to identify processes that could be automated
• Collaborate with various departments to define stakeholder engagement models and reporting mechanisms to achieve business goals.
• Build relationships with global and regional product management, marketing, design, data sciences, technology, finance, and other internal stakeholders.
• Research and resolve client issues by leveraging tools and platforms and collaborating with internal partners to facilitate resolution.
• Manage cross team day-to-day activities (managing product mailbox, bi-weekly reporting etc.)

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 2-4 years of experience in product management, business planning and operations
• Understanding of product development lifecycle (e.g. Product Lifecycle Management (PLM).
• Strong analytical skills, communication skills and attention to detail.
• Experience with product/project management tools (e.g., Jira Align, Power BI, MS Project).
• Prepare and present rich analytics to identify portfolios performance and effectiveness.

Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 117,600.00 to 166,150.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.