Analyst, E-Call

• Read, research, analyze, interpolate, and process 811 One-Call excavation tickets by using paper, computerized, and mapping systems to determine the location of the requested excavation activity in relation to our pipeline locations.
• Screen phone calls regarding any excavation activity that may impact the integrity of Company pipelines in a timely and accurate manner consistent with defined procedures.
• Respond to customer inquiries for emergency issues pertaining to Company systems.
• Notify appropriate pipeline and/or field technicians of impending excavation activity in their respective areas.
• Disseminate and monitor daily reports for data received.

The successful candidate will meet the following qualifications:

• A minimum of a high school diploma or G.E.D equivalent is required.  
• Experience with the industry's One Call system is preferred.
• Experience reading paper maps, computerized maps, and mapping programs is preferred.
• Familiarity with GPS mapping system components and/or ArcGIS is preferred.
• Experience working with PLOTS and PLATS measuring distances and acreage is preferred.
• Proficiency using Microsoft applications, with a strong emphasis on Word, Excel, and Outlook is required.
• Experience working in the energy and/or oil and gas industry is preferred.
• Must be a quick learner with the ability to multi-task in a fast-paced, detail-oriented work environment.
• Must demonstrate professional behavior while in stressful situations and always remain customer focused.
• Experience working in a customer service and/or technical field is preferred.
• Ability to effectively communicate and be able to interface with corporate and field employees, regulatory personnel, and the general public throughout the United States, in a professional manner, both verbally and in writing is required.
• Ability to actively seek information to understand customer circumstances, problems, expectations, and needs is required.
• Ability to effectively prioritize and allocate time to complete work.
• Ability to differentiate color schemes on paper maps and computerized mapping systems is required.
• Must be able to work occasional overtime and holidays.
• Able to work 6\:00 AM to 6\:30 PM schedule.