Analyst Fraud, Level 1

The Fraud Warranty Analyst reviews and qualifies warranty claims for payment. This role supports product registrations, extended warranty contracts, unit information updates, claim processing, fraud detection, and verification of warranty terms. The Fraud Warranty Analyst handles inbound and outbound communication via phone, email, and mail. The role addresses a wide range of customer service inquiries from homeowners, dealers, and distributors.

The Fraud Warranty Analyst provides ongoing support to customers by responding to inquiries related to warranty coverage, claims status, extended warranty options, payments, and credits. This position requires strong attention to detail, customer service skills, and the ability to manage multiple requests while ensuring accuracy and compliance with warranty policies.

The Fraud Warranty Analyst is responsible for identifying unusual or potentially fraudulent activity on audited warranty claims. This role involves analyzing claim data to detect inconsistencies, trends, or irregularities. The analyst reviews claims with homeowners, dealers, and distributors to verify the authenticity and accuracy of submitted information. The position ensures claims comply with warranty policies and helps protect the company from fraudulent losses.

Analyst Fraud I

·        Takes direction from lead

·        Works within defined instructions

·        Strong intellect and aptitude desired, along with ability to manage multiple and varied activities

·        Good leadership and people skills, effective communication skills and an ability to prioritize and effectively solve problems

·        Must have the ability to work in a cross functional capacity with internal and external teams

·        Strong communication skills

·        Strong working knowledge of MS Excel and Word.

·        General office equipment and admin experience – laptop, multi-line phone, copier, and document scanning