Analyst, Fulfillment Operations

ABOUT THE ROLE

The Analyst, Fulfillment Operations position will be based out of Peloton’s NYC Headquarters. This position will support sales order fulfillment, order management, and final mile network optimization with our 3rd Party Logistics providers to ensure members have a flawless delivery experience from start to finish. 

In this role, the successful candidate will be a key part of monitoring and optimizing sales order fulfillment across the 3PL network. This includes daily proactive monitoring of various order scenarios, including orders with multiple reschedules, scheduling issues, delivery issues, integration issues, etc. The analyst will be responsible for resolving these errors as they arise, while also identifying root causes and working towards proactive solutions.

YOUR DAILY IMPACT AT PELOTON

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  Monitor sales order fulfillment to ensure efficient and timely delivery of products to customers. Research and troubleshoot operational and systemic issues including the following scenarios:

  
  
  
  
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    Multiple reschedules 

    
    
  
  
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    Unscheduled or scheduling issues 

    
    
  
  
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    Duplicate Orders 

    
    
  
  
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    Sku mis-match / order information errors

    
    
  
  
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    Failed integration 

    
    
  
  
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    No call no shows / delivery failures 

    
    
  
  
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    Excessive cost to deliver 

    
    
  
  
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    Excessive lead time to deliver 

    
    
  
  
  
  


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  Identify root causes and partner cross functionally to develop effective solutions in order to prevent issues impacting both members, 3PL’s and stakeholders throughout the company

  
  


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  Ensure orders are accurately fulfilled across entire E2E systems flow

  
  


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  Apply fulfillment data across 3PL network to find opportunities for volume transitions between partners, on-boarding new partners, adding or removing zip codes from service coverage 

  
  


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  Support defining KPI’s, SLA, and designing reporting dashboards 

  
  


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  Partner with 3PL Managers to ensure SLAs are met, issues are resolved with hubs

  
  


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  Partner cross functionally on process flow improvements (reschedule improvements, integration / scheduling issues, etc) with teams including finance, supply chain, member support, tech, etc. 

  
  


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  Review and follow up on the backlog of orders that do not ship by their scheduled date and impact demand\capacity planning. This may involve working with cross-functional teams to address status mismatches or system issues

  
  


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  Develop and document standards for handling aged orders and other scenarios 

  
  

YOU BRING TO PELOTON

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  Bachelor's Degree in Business, Logistics, Analytics or similar field

  
  


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  2+ years of professional experience in supply chain or similar technical role 

  
  


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  Experience in Microsoft Office (Excel, PowerPoint, Word)

  
  


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  Advanced in Excel, comfortable with large data sets

  
  


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  Experience with supply chain systems (Salesforce, Netsuite)

  
  


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  Experience in SQL and Looker is a plus

  
  


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  Smoothly move between working autonomously and collaboratively

  
  


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  Desire to work in a fast-paced environment with a bias towards action

  
  

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