Analyst II - Tech Delivery

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for capturing and refining business or system requirements that may involve a software change. Key responsibilities include working with stakeholders to understand their needs, analyzing problems, capturing requirements, creating solutions, solving problems either manually or through software, and providing subject-matter expertise on products to support scope and requirement decisions. Job expectations include collaborating with project stakeholders to analyze and confirm requirements, creating, analyzing, and improving processes and writing user and technical stories.

The Business Analyst serves as a key liaison between business stakeholders, product owners, technology teams, and vendor partners to support delivery of strategic Employee Experience technology initiatives. This role is responsible for defining business requirements, documenting functional specifications, supporting Agile delivery processes, coordinating testing activities, and driving successful implementation of enterprise solutions within the Survey Platform. The analyst works across multiple programs and partners with stakeholders to improve business processes, reporting capabilities, user experience, and operational efficiency. 

Responsibilities:

• Understands stakeholders need to help envision and create a solution to solve a problem
• Supports cost and benefit analysis to align technology solutions to business strategy
• Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests
• Identifies the impact of modifications and enhancements to applications and assists with identifying integration points and the end-to-end solution design
• Assists users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs
• Documents processes, procedures and workflows for technology as needed
• Lead discovery sessions, workshops, and stakeholder meetings to gather and document business requirements.
• Translate business needs into user stories, process flows, business requirements, and functional specifications.
• Partner with product owners, architects, developers, and vendors to evaluate solution options and ensure alignment with business objectives.
• Support Agile delivery by managing requirements, backlog refinement, acceptance criteria, and sprint activities.
• Coordinate user acceptance testing (UAT), defect management, business validation, and deployment readiness activities.
• Analyze and document existing and future-state business processes and recommend opportunities for optimization and automation.
• Support implementation of enterprise employee programs within the survey platform, including assessments, surveys, reporting, workflow, and access management capabilities.
• Collaborate with reporting and analytics teams to define data requirements, reporting needs, and business metrics.
• Ensure end-to-end traceability between business requirements, technical solutions, testing results, and delivered functionality.
• Develop stakeholder communications, training materials, process documentation, and operational procedures.

Required Qualifications:

• 5+ years of Business Analysis experience supporting technology delivery initiatives.
• Experience gathering and documenting complex business and functional requirements.
• Strong understanding of Agile methodologies and SDLC processes.
• Experience with requirements management, process mapping, workflow analysis, and test planning.
• Strong verbal and written communication skills with the ability to present to technical and non-technical audiences.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple initiatives and stakeholders simultaneously.

Desired Qualifications:

• Experience supporting HR, employee experience, talent, assessment, survey, or workforce technology platforms.
• Experience with Jira, Confluence, Tableau, or similar reporting and project management tools.
• Experience working with large-scale enterprise platforms and cross-functional technology teams.
• Knowledge of data governance, entitlement management, reporting, and analytics processes.
• Experience supporting vendor-integrated solutions and SaaS platforms.

Skills:

• Agile Practices
• Analytical Thinking
• Business Acumen
• Collaboration
• Solution Delivery Process
• Influence
• Result Orientation
• Risk Management
• Solution Design
• Stakeholder Management
• Data Management
• Financial Management
• Technical Strategy Development
• User Experience Design

Minimum Education Requirement: Bachelor’s degree or equivalent work experience.

Shift:

Hours Per Week: