Analyst IT Business Services

• Provides level 3 support to the Service Desk and other IT teams for assigned systems and applications
• Provides technical support (including on-call as required) to evaluate problems and provide technical solutions for a 24x7 environment
• Maintains agreed service level agreements with the business and vendors.
• Maintain an understanding of system capabilities and their application to the specific needs of our business. Prepare and maintains technical user guides, functional specifications, standard operating procedures, and systems documentation.
• Remain current with system enhancements and new products and how they apply to our business.
• Recommend changes to products and processes to improve the manner in which we conduct business.
• Create and foster collaborative relationships within the IT team to ensure a one-team mentality on how we deliver services to our property.
• Patriciates in system implementations, upgrades, quality assurance and user acceptance testing.
• Maintains a working knowledge of relevant hardware and software applications, including emerging technologies
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Perform other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• Bachelor’s Degree in Computer Science, Business Administration or a related field is required; commensurate experience will be considered in lieu of degree.
• Minimum 3 years’ experience in Information Technology in the Gaming Industry.
• Certifications such as Project Management Professional, ITIL, Business Analyst Professional and/or application-specific accreditations desirable when combined with relevant experience.
• Excellent problem solving, interpersonal communication and project management skills a must.
• Must have a desire for achieving excellence in customer satisfaction, process, and product quality and reliability.
• Knowledge of the internet, e-business disciplines, and standards.
• Must be extremely detail-oriented with respect to documentation and communication.
• Strong technical verbal and written communication skills with the ability to simplify terminology that a non-technical end-user and/or senior executive can understand.
• Ability to effectively communicate with technical professionals, and a basic understanding of software architecture.
• Demonstrated knowledge and experience in creating and implementing policy and procedures.
• Position is required to obtain and maintain a gaming license with the Nevada Gaming Control Board (NGCB).

Physical Requirements/ Working Conditions – Environment

• Primary work environment is in a climate-controlled office setting. 
• Work requires travel to attend meetings, trade shows, and conferences. 
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast paced, high demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.  
• Sedentary work; involves sitting most of the time.  Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are: Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, fingering, grasping, talking, hearing, repetitive motions.
• Hearing sufficient to hear conversational levels in person and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.
• Visual Acuity that best describes the requirements of the position: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend, kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

SMGHA LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.