Analyst, Marketing Database - Hybrid/Seattle, WA

Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an amazing Database Marketing Analyst to fill this hybrid role, which is based in Seattle, WA. The ideal candidate will have a passion for solving business problems through curiosity and innovation and have experience in both database and digital analytics. In this role you’ll ensure customer data quality and perform Direct Mail and Email list segmentation, data processing and QA for Holland America Line & Seabourn. You’ll work in a collaborative environment, one that encourages and embraces creative solutions that are in the best interests of our customers and have an opportunity to partner with internal stakeholders to stay focused on common goals.

Here’s a summary of what Holland America Line is looking for in its Marketing Database Analyst. Is this you?

Responsibilities

Campaign design using CRM System.

Responsible for email and direct mail list segmentation, data processing, validation, and QA. Provide actionable marketing and customer insights to address key strategic questions.

Reporting design using CRM System.

Responsible for tracking, reporting, and analyzing the performance of marketing activities, ad-hoc analytic requests.

Querying using SQL.

Analyze A/B and Multi-variate tests, communicate results and provide recommendations.

Responsible for database management and data quality for Holland America Line & Seabourn.

Reporting using SQL.

Maintain and update a database management plan and ensure planned data hygiene processing occurs.

Work closely with developers and business analysts to identify data and functional requirements in the design of new/enhanced systems.

Ensure user testing is performed.

Manipulate and shape data.

Reporting and visualization development.

Build ETL-like processes to improve data flows.

Prioritize multiple projects and tasks. Collaborate across organizational lines. Apply analytical and problem-solving skills.

Requirements

Bachelor’s Degree in Computer Science or Marketing.

2 to 4 years of experience using database marketing concepts, including querying and managing large data sets and implementing data-based solutions.

1 to 2 years of experiences using a CRM and SQL.

Strong verbal, interpersonal and communication skills. Demonstrated ability to effectively communicate with management and agents.

Strong organizational skills and the ability to handle multiple priorities.

Demonstrated strong work ethic and the ability to work in a goal oriented, high-pressure environment with strict deadlines.

Innovative thinking and problem-solving skills.

Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Please note that this is a hybrid position based in Seattle, WA.

What You Can Expect

Cruise and Travel Privileges for You and Your Family

Health Benefits

401(k)

Employee Stock Purchase Plan

Training & Professional Development

Tuition & Professional Certification Reimbursement

Rewards & Incentives

Base Salary Range: $54,200.00-$73,200.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America Line will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]

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