Analyst of Issues, Events & Remediation

Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience, Corporate Functions Governance & Control, Aviation, Internal Fraud Center of Excellence and Global Security. ESS helps keep American Express growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.

The Corporate Functions Governance & Control team within ESS serves as the business unit Governance & Control Management function for several corporate groups including ESS; Corporate Affairs & Communications (CA&C); Colleague Experience Group (CEG); General Counsel’s Organization (GCO); Global Risk & Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).

The objective of the Corporate Functions Governance & Control Governance team is to enable risk governance and control management  for Corporate Functions, through a structure that governs, identifies, assesses, manages and reports on enterprise, operational and compliance risks.

The Corporate Functions Governance & Control team is looking for an Analyst of Issues, Events & Remediation. This role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.  

The Analyst, Corporate Functions Issues, Events & Remediation will: 

• Collaborate on investigation and conduct root cause analysis to address repeated issue types 
• Perform quality assurance on documentation of certain issue/ORE type, urgency, severity/impact (e.g., impact analysis) 
• Support portions of the remediation process, these may include: 

• Tracking progress 

• Validating resolution efficacy and  

• Communicating status updates to stakeholders  

• Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process 
• Identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes 
• Support portions of the End-to-End (E2E) BU issue resolution process 
• Perform sample testing of specific issues to ensure resolution is complete and effective 
• Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes  
• Support sharing insights, better practices, themes, etc. across the enterprise 

Required Qualifications:   

• 2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities  
• Project management, communication, and interpersonal skills  
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards  
• Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively 

Preferred Qualifications:   

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous  
• Experience in at least one of the following:   

• Scoping, prioritizing, and support remediation of operational issues 

• Experience investigating and conducting root cause analysis to address repeated operational risk issue types 

• Facilitating quality assurance on documentation of operational risk issues and events 

• Recommendation of remediation process for operational risk issues and events 

• Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability 

• Supporting the BU E2E issue resolution process 

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.