Analyst, Project Management

This role in summary

Currently we are seeking qualified candidates for an Analyst, Warranty Compliance position to join our Consumer Services organization.

This is an onsite role at our Riverview Campus location in Benton Harbor, MI.

Whirlpool's strategy provides us with an unmatched leadership position and ability to build and sustain loyalty to our brands through claims and project management.  Whirlpool's Reinventing our Value Chain strategy allows us to move with speed to better serve the Consumer Services organization growth and to drive the best in class customer experience. In this role, you will support the Consumer Services Organization with transactional analytics and fraud prevention activities through verification of claims, consumer contacts, operational processes, and technology.

Your responsibilities will include

• Crossfunctional support for Entitlement Research, Compliance and Service Provider Maintenance 

• Field Service Account Administration and Compliance which may include network reauthorization

• Purchase order and goods receipt management

• Conducts fraud detection through research, collaboration, and data analysis. Develops prevention strategies and translates technical data into insights for stakeholders

• Willing to travel within United States and Canada as needed

• Analytical and organizational skills
• Responsible for critical thinking and problem solving check lists or ticket information system issues 

Minimum requirements

• High School Diploma or GED

• 2+ years of appliance service industry experience

Preferred skills and experiences

• Bachelor Degree in Business

• Systems: 

  • ServiceBench and SAP technology 

  • Google Suite experience (Sheets, Forms, Drive, Docs)

  • Microsoft Suite experience (BW, Excel, Word, PowerPoint)

  • Entitlement, claims review, warranty liability

  • GS3

  • PlusOne

• Understanding of ethics and compliance administration with demonstrated commitment to integrity, confidentiality, and respect

• Independent thinker with a strong focus on processes & attention to detail

• Demonstrates a strong sense of urgency and can work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and customer experience

• Experience working closely with senior leaders, a high level of business acumen and the ability to work collaboratively across teams and organizations

   

  
  
  
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What we offer

Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).

Additional information

Whirlpool’s Ways of Working

Our goal is to provide an environment that helps you bring your best to Whirlpool every day.  We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:

• Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. 

• Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.

• Sabbatical - Four weeks paid leave after every five years of service.