Analyst, Subscriber Operations

• Utility Relationship Management
• Maintain ongoing engagement with utilities to keep lines of communication open and efficient for prompt issue resolution.
• Establish structure around utility requirements and project management for new utility and new project onboarding.
• Act as a liaison to the utilities for escalations required due to utility errors, delays, etc. for optimal project performance and subscriber revenue assurance.
• Collaborate with utilities to ensure subscriber management systems, billing, and crediting processes align with program requirements.
• Establish utility business rules for the Subscriber Operations team (eg. file exchange requirements and timelines, file types and contents, etc.)
• Subscriber Organization Relationship Management
• Serve as the point of contact for subscriber organizations, ensuring all contractual obligations are met and maintained.
• Reconcile data and documentation, identifying inconsistencies, flagging risks, and recommending appropriate corrective actions.
• Lead and document weekly synchronization meetings with subscriber organizations, holding them accountable to reporting, performance, and data-sharing requirements.
• Perform analysis of subscriber data for transparency and compliance.
• Act as the liaison between subscriber organizations and cross-functional internal teams (e.g., Community Engagement, Finance), facilitating smooth communication and issue resolution.
• Proactively surface insights or gaps that affect contract performance or subscriber satisfaction and collaborate with internal stakeholders to address them efficiently.

Qualifications

• Bachelor’s degree in Policy, Business, Energy Management, Sustainability, or a related field.
• Familiarity with community solar programs and utilities.