Analyst-Collections

Trane Technologies in La Crosse, WI is hiring a Collections Analyst for its Corporate Finance team. The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers primarily within the Customer Centers. This position will drive collection results to achieve business unit and enterprise targets for a customer base of accounts. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maximize collections. This candidate must possess excellent verbal and written communication skills and express themselves in a professional manner.

What you will do:

• Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
• Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
• Proactively contact customers concerning collections of past due receivables and determine reasons for non-payment.  Make decision to place account on credit hold when the situation arises. Additionally provide phone support by handling incoming calls from sales offices and customers on a variety of items.
• Monitors assigned portfolio of customers to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines.  Recommends changes to the existing credit line where warranted.  Prepares and recommends over line approval requests and approves within their Level of Authority. Run DNB reports and call for credit references as needed to support credit decision.
• Promote, negotiate and sell automated/pre-payment options to customers.

What you will bring:

• High School Diploma required.  BS/BA in Finance, Accounting, or other business degree preferred.
• 1+ years experience in collections or customer service role, manufacturing industry preferred. Related work experiences with risk analysis and receivable collection a plus.
• Candidates without a 4-year degree are encouraged to apply;  we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
• Must be able to prioritize work daily, weekly and monthly to achieve or exceed stated collection metrics.
• PC literacy and basic Microsoft Office literacy required.