Analyst/Sr Analyst, Customer Insights and Analysis

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Customer Intelligence team in the Revenue Management organization.  In this role you will create insights that influence how we make decisions that have impact at a large scale.   This team supports decision making by extracting key insights, using pattern recognition to develop predictive analytics, and translating results into goal-oriented business actions. You’ll be leveraging data science methods, including AI and machine learning in an incredibly dynamic and engaging environment.

What you'll do

As part of the Customer Analytics team, you will help deliver data and analytics driven projects from beginning to end, by

• Applying advanced analytical techniques to answer customer-centric questions relevant to the business


• Collaborating with other teams to gather the right information from various sources so you can implement advanced statistical methodologies to optimize how our business can best perform


• Obtaining, manipulating, cleaning, and analyzing structured and unstructured data from diverse sources


• Conducting exploratory analysis including hypothesis testing, statistical inference and statistical analysis (predictive and/or prescriptive)


• Partnering with business and technical stakeholders to translate challenging business problems into data science solutions


• Partnering with other commercial teams and IT to develop and implement customers segmentations relevant to our commercial strategic objectives


• Working with other teams across the organization to integrate and centralize customer data for analytics purposes to increase customer knowledge across the organization, including but not limited to third party data, digital behavior, operational metrics, etc.


• Measuring and evaluating marketing outreach efforts, and generating clear, actionable insights from them


• Selecting appropriate analytical tools and write code/queries to generate outputs supporting strategy and decision making


• Presenting updates to key stakeholders, including senior leadership regarding the evaluation of customer centric analytics and meaningful findings to the business

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree with 2+ years of equivalent practical experience in a quantitative discipline (e.g., Data Science, Applied Mathematics, Statistics, Operations Research, Business Analytics, Computer Science, Engineering, etc.)


• Experience with Machine Learning, Data Science, and AI-driven techniques


• Experience with at least one programming language (e.g., SQL, Python, R, Java)


• Practical experience with data extraction, cleaning, and analysis

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in Quantitative field


• Experience with data visualization (e.g., Tableau, Power BI)


• Airline, aviation or transportation industry experience


• Experience with Cloud Computing and/or Distributed Computing (e.g. Databricks, Spark, AWS)


• Experience in quantitative marketing (correlation, clustering, segmentation, regression)


• Experience with  XGboost, KNN Neighbors, Random Forest

Skills, Licenses & Certifications

• Proficiency in Microsoft Excel and PowerPoint


• Ability to perform customer data analysis using complex data sets


• Strong organizational skills and ability to balance multiple projects concurrently


• Inquisitive thinker who is continuously on the lookout for opportunities to improve and innovate with data science solutions


• Ability to work cross-functionally and communicate/work with diverse business groups

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.


• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 


• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.


• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.


• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.



Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.