Anchorage Crisis Services Supervisor

MISSION STATEMENT: 

We say yes to people seeking help for addiction and mental health. We create pathways to recovery and purpose. We provide the right service at the right time, delivered by people with lived experience. We transform behavioral health systems through innovation, creativity and collaboration.

Job Description: Anchorage Crisis Services Supervisor will provide immediate access to services to clients presenting immediate needs. This individual will offer access and linkage to community resources to improve the client’s quality of life.

ROLES AND RESPONSIBILITIES:

• Provide direct supervision of the crisis peer team to include the Mobile Outreach Team and address
  programmatic needs with the Crisis Program Manager.


• Oversee the education and training required when a new employee joins the team.


• Provide oversight, implementation, and planning of the Launch Pad program.


• Maintain community resource contacts and develop MOU’s when needed.


• Provides direct peer support to clients in active crisis to include linkages to assessments, mental health
  evaluations, housing and community resources.


• Assist clients in setting and pursuing their crisis management goals.


• Functions as a role model to clients.


• Serves as a liaison to providers and the treatment team.


• Provides motivational interviewing, social, and emotional support.


• Helps clients understand and employ recovery strategies.


• Maintains an active awareness of the crisis support services that are available in the state of Alaska.


• Works to motivate clients through positive means, highlighting strengths and resources.


• Participate in training in areas related to improvement of service delivery.


• Models and teaches clients vital life skills that will aid in their success.


• Advocates for clients in treatment settings and within the community.


• Shares lived experiences and assists in community, relationship and skill building.


• Interact with the clients in a manner conducive to their safety, dignity, privacy, and security.


• Attends and/or facilitates weekly staff meetings and works collaboratively with other staff in case
  staffing/review


• Engages in all assigned peer outreach activities in the community.


• Must have strong writing skills with attention to detail and accuracy of fact reporting.


• Completes timely documentation in client’s EHR, using DAP note format for each recovery service provided.
  All documentation is to comply with overseeing state or federal guidelines.


• Maintains current and up to date data as required.


• Assists in completing grant reporting or gathering of data for the Crisis Program Manager to complete
  quarterly grant reporting.


• Demonstrates ability to work with individuals from diverse backgrounds.


• Administer UAs and breathalyzers as needed.


• Exhibits competency in personal recovery and use of coping skills.


• Provides assistance of all Anchorage services when appropriate and available.
  


• Additional job duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Associate's degree in human services or related field - preferred but not required


• If in recovery, one year of continuous sobriety prior to hire and active and continuing participation in a recovery support program, such as a 12-step program.


• Must obtain CDC I O within 4 years of hire.


• Must obtain PSP I within 2 years of hire.


• Valid Alaska driver’s license and insurable under TRUE NORTH RECOVERY INC’s automotive insurance, which requires a driver to be at least 21 years of age.


• Continued employment is contingent upon receipt of a satisfactory state and federal background check.

PREFERRED SKILLS:

• Ability to coordinate multiple activities
  


• Excellent verbal and written communication skills.


• Proficient with PCs and standard office equipment.


• Ability to make decisions and exercise good judgment.


• Ability to work independently with minimal supervision


• Ability to work under pressure and prioritize workload.


• Strong public speaking and organizational skills.


• Strong problem-solving skills.


•  Prevents and intervenes in crises situations.


• Tailor's services to unique individual, family, and community characteristics.


• Listens and communicates effectively.


• Collaborates and builds positive relationships


• Identifies strengths and resources, reassessing routinely 


• Assists individuals in developing personal plans.


• Implements and coordinates the plan of care.


• Supports problem solving and conflict resolution 


• Connects individuals and families to community resources


• Completes and trains staff for required documentation in a timely manner


• Observes rights to confidentiality.


• Ability to complete personal documentation and trains staff for required documentation in a timely manner.

COMPETENCIES:

• Working with Others


• Assessing Strengths and Needs


• Planning Services


• Providing Services


• Linking to Resources


• Advocating


• Individualizing Care


• Documenting


• Behaving Professionally and Ethically

FULL TIME BENEFITS

• ICHRA Coverage for Employee Health Insurance Policy Reimbursement (Health Insurance Policy Reimbursement)


• 401K Plan - 100% Match Up To 5%


• Life & ADD Insurance Policy 100% covered by employer


• Vision and Dental Policy 90% covered by employer


• 10 Paid Holidays a Year


• Paid Time Off Accrual


• Paid Training and Credentialing


• Short term and long-term disability
  


• Monthly cash stipend


• Supplemental benefits including critical illness insurance, accident insurance and hospital indemnity

PHYSICAL REQUIREMENTS

This role is primarily performed in an office building with standard office environment and controlled temperatures.  When working outdoors or at a job site the employee may be exposed to construction equipment or other moving objects/equipment, reference job site specifics.  The employee is occasionally required to lift and/or move up to 50 lbs. Employee is frequently required to sit, stand, walk, talk/hear, see, read, and personally interact with others.

Requesting an Accommodation: If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed.