Animal Care Supervisor

Animal Care Supervisor

The Animal Care Supervisor supervises and manages the Animal Care Team, including training, schedule adjustments, motivating, evaluating, and coaching. This is a working supervisory position which also performs animal care duties. Position requires varied shifts, weekends, and some holidays. Creates and supports a positive work environment for staff and volunteers by leading by example, holding team members accountable, and offering support as needed.  Responsible for scheduling of tasks. Intervenes as needed to diffuse customer conflicts. Maintains excellent communication with direct supervisor; alerts direct supervisor to any potential concerns within the department. Works closely with the Adoption Team to help create and support a cohesive SPCA team; assists with Adoption tasks as needed. Works with medical staff to monitor the health and behavior of animals; recognizes and responds appropriately to animals with suspected illness; assists with processing and medicating of animals as needed. Works with volunteers to ensure that adopters and visitors are experiencing excellent customer service. Ensures the efficient flow of animals through the facilities by managing daily operations and transport. Works closely with Intake Supervisor to ensure that an appropriate amount of pets are being housed at the Adoption Center at all times. Identifies problems with animal care staff performance and carries out solutions to those problems; ensures that daily tasks and scheduled breaks are completed on time, maintaining efficient workflow throughout the day.

Job Type: Full-time
Pay: $52,000 salary with scheduled increases at anniversary of hire date.

Who We Are – Society for the Prevention of Cruelty to Animals of Wake County (SPCA Wake) Founded in 1967 in Raleigh, NC, SPCA Wake is a progressive and innovative private, non-profit animal welfare and sheltering organization. Our organizational core values are the foundation of a positive work culture that values employees just as much as our mission. We are committed to creating a better future for pets and people and we work hard to achieve our goals and offer a rewarding workplace. SPCA Wake provides competitive pay and excellent benefits (see below).

Working at SPCA Wake is about more than just a paycheck, it’s about making a difference every day in the lives of pets and people. With locations in Raleigh and Garner, SPCA Wake rescues, heals and adopts more than 4,000 pets annually and provides assistance to more than 30,000 families and individuals each year. We never place a time limit on how long cats, dogs and other pets stay at our shelter. Our vision is to create a humane community for pets and people. If you are looking to make an impact and to save lives, SPCA Wake is the perfect place for you.

Our Core Values:
1- Hell, Yeah!
2- Be Kind
3- Do What You Say
4- Forward Focused
5- Loose & Wiggly
6- Drop the Mic

Essential Functions:

• Leads animal care team members and works alongside them to feed and clean all animals on premises, assist visitors and adopters with animal meetings, basic building cleaning tasks, transport of animals, perform behavior modifications with animals in our care, implement daily enrichment activities for pets, and assist volunteers with tasks; models appropriate behavior and provides positive coaching or corrective action when necessary


• Trains, motivates, and coaches employees


• Creates & supports a positive work environment for staff and volunteers


• Embraces the philosophy of open adoptions and force-free training methods


• Maintains the efficient flow of animals through the facility.


• Helps ensure the safety of all employees, visitors and volunteers


• Identifies problems with team performance and solutions to those problems, ensures that daily tasks and scheduled breaks are completed on time, maintaining efficient workflow throughout the day.
  

Qualification Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with the ability to train others to perform essential duties to the same standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• High school diploma or equivalent


• Experience in related field


• Minimum 2 years supervisory experience


• Excellent verbal, written, and interpersonal communication skills


• High degree of professionalism and customer service


• Strong problem solving and decision making skills


• Ability to work independently and lead others


• Passion for the mission and core values of the SPCA of Wake County


• Must have respect for the human/animal bond


• Able to meet physical requirements of the job as described below


• Must have a positive attitude and collaborative, team-oriented leadership style


• Exemplifies core values of SPCA Wake

Knowledge, Skills and Abilities

• Thorough knowledge of companion animal behavior and force-free animal handling techniques


• Working knowledge of common veterinary terminology


• Experience in customer service


• Proficient in Microsoft Word, Excel and Outlook


• Effective time management skills


• Excellent judgment and problem solving ability


• Ability to promote and support a positive working environment

Benefits:

• Medical and Dental: Employer pays 90% of employee coverage (full-time)


• Insurance includes wellness, dental, vision, life, mental health care, prescriptions, emergency & urgent care, chiropractic care, and physical therapy


• Telemedicine options, 24/7 access to virtual health & wellness care and virtual behavioral health care


• PAID TIME OFF –


• All part-time and full-time staff receive paid time off.


• Paid Holidays - 9 paid holidays per year (full-time)


• Vacation Time - 10 paid vacation days per year (full-time) with scheduled increases at milestone anniversaries of hire date


• Sick Time - 6.5 paid sick days per year (full-time)


• FINANCIAL –


• Healthcare: Flexible Spending Account


• 401k Plan


• Coastal Federal Credit Union Membership


• 20% discount on pet adoptions and in SPCA Wake retail store


• OTHER –


• Bereavement time off 


• Federal & State Leave of Absence options

Only the most qualified candidates will be contacted for interviews. No phone calls, please — we’ll have our people call your people!