Animal Services Representative (Bilingual/Spanish)

Company : Confidential

Job Description - Animal Services Representative (Bilingual/Spanish)

Summary: The Animal Services Representative is responsible for the front-desk customer service experience at the Animal Welfare League of Arlington. This position requires weekend, holiday and evening shifts. This position provides resources to community members and information regarding owner surrenders, return to owners, wildlife issues, and general questions from the public. This position may also have the opportunity to cross train and work in Shelter Operations (Adoptions, Behavior, Animal Care) working hands on with the animals. The ideal candidate enjoys working in a fast paced, busy environment, is fluent in speaking Spanish and finds working with people as enjoyable as with animals. This is a full time position with a salary range of $16.50 - $19.50 per hour.

Benefits: We offer premium medical benefits, dental and vision insurance; separate vacation and sick time accruals, annual paid holidays plus annual floating holidays; and flexible working hours for qualified positions. After 2 years of employment, employees qualify for a retirement contribution of 7%. This position also qualifies for the Public Service Loan Forgiveness Program and the League pays a salary bonus for language ability in: Arabic, Mandarin, Sign Language, Spanish or Vietnamese. Plus, free pet adoptions, pet vaccines and more!!

Responsibilities include the following however other duties may be assigned:

Provide high quality customer service; work to create a positive experience for all visitors in person, by phone and through email
Function comfortably in a fast-paced environment
Provide information to community members on animal guardianship, animal care and local ordinances
Provide resources for community members and their pets including: low-cost clinics, pet pantry clients, rehoming options and information about our other programs
Provide resources off-site to community members and their pets
Coordinate transportation with AWLA volunteers for wildlife animals needing to go to rehab
Ability to dispatch animal control calls to the animal control team
Ability to work with all types of animals including domestic and wildlife animals
Ability to work closely with volunteers, wildlife rehabbers and fosters
Create receipts and process payments accurately, following departmental protocols
Maintain a clean, organized work space (this may include filing paperwork, sorting donations and light daily cleaning
Cross train in other shelter operation (Adoption, Behavior, and Animal Care) to learn and help when needed

Supervisory Responsibilities: None however this position will interact with, train and engage volunteers as well as participate in ongoing educational opportunities for staff, volunteers and the community

Qualifications:

Fluent in speaking Spanish
High school diploma or equivalent
Ability to communicate in both English and Spanish is required
Experience in a customer/client focused professional environment
Ability to work effectively and cohesively with all League departments
Skill to successfully connect clients with League resources and effectively communicate behavioral and medical information about animals
Knowledge and understanding of AWLA’s policies/information for companion animals and ability to communicate those to the public
Ability to remain calm and composed and compassionate in sensitive and emotional situations
Organized, good listener and sound decision-making skills
Self-motivated with the ability to work independently or as part of a team in a hands-on work environment
Flexible schedule with the ability to work evenings, weekends, non-standard hours and overtime, as needed
Strong computer literacy and proficiency with Microsoft Office and Google Suite; experience with shelter database helpful but not required
Ability to think analytically and problem solve, combined with a willingness to ask questions and work collaboratively
Desire to present a positive and professional image in representing AWLA both internally and externally
Ability to maintain discretion with confidential information
Ability to pass NSOPW background clearance
Have a passion for the mission and a deep commitment to the goals of the organization

Typical physical & mental demands: Requires frequent bending, reaching, stooping, kneeling, walking/standing, eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator and other equipment or machinery. Will have exposure to injured and deceased animals, disinfectant solutions, and variable indoor and outdoor temperatures. May assist in animal restraint and deal with distressed or dangerous animals, and could be subject to bites and scratches. Requires manual dexterity to keep a strong animal on leash or operating a door while holding a strong animal on leash simultaneously. May be required to lift heavy items or animals (upwards of 50 lbs) and be otherwise physically active. Requires normal range of hearing and eyesight to communicate with the public, volunteers, staff, and animals. Also requires flexibility and adaptability to work with frequent interruptions. Must be comfortable around dogs, cats, small companion animals, reptiles, amphibians and wildlife.

Vaccination requirement: Upon hire, employees will be required to receive rabies prophylaxis and tetanus vaccinations.

Original job Animal Services Representative (Bilingual/Spanish) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Animal Services Representative Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Animal Services Representative (Bilingual/Spanish)

Job Description - Animal Services Representative (Bilingual/Spanish)

Similar Animal Services Representative Jobs in the US

Mobile Apps