Animal Welfare Client Services Coordinator

Part-Time, Flexible scheduling - prefer minimum of 4 days/week availability, No Holidays, Occasional Weekends 

$17.34/hour; if Bilingual English/Spanish $19.34

Benefits: SIMPLE IRA

Minimum of 2 years’ experience in human or animal welfare fields, human or veterinarian clinic/hospital, patient intake and scheduling

**NO DIRECT ANIMAL CARE/INTERACTION RESPONSIBILITIES**

General

The Animal Welfare Client Services Coordinator (internally known as the PAL+ Program Coordinator) is a rewarding position focused on helping low-income community members access subsidized cost spay/neuter, and basic wellness for their pets through the Prevent-A-Litter + program at Animal Friends Alliance. This position is responsible for the organization, implementation, and communication of this program. The PAL+ Coordinator works closely with PAL+ Program clients to ensure clear communication between the client and the spay/neuter clinic and supports the clients' needs. This position requires learning a wide range of policies and procedures and the use of independent judgment and training to take appropriate actions in various situations. The PAL + Coordinator position is part-time. Work is to take place primarily on site at the Animal Friends Alliance Mulberry Campus, with options for some remote work.  

Major Duties and Responsibilities:

• Provides quality in-person, online, and telephone support for the PAL+ program.
• Updates, reviews, and processes PAL+ applications in a timely manner.
• Communicates with applicants to assess needs, schedule appointments, and follow up on care received as needed.
• Answers questions and concerns of prospective clients and helps them access the program application.
• Clearly reports information about PAL+ clients and their needs to other departments, including development, client service, and vet teams.
• Educates staff, volunteers, and the public about the PAL+ program in person. 
• Recruits volunteers to assist with the program as needed. 
• Tracks all related statistics information to assist with trends, grants, budgeting, and the annual strategic plan.
• Works closely with the Community Pet Resources Manager to ensure the program is running smoothly and concerns are being addressed.

Other Duties:

• Learn basic duties of other departments and support other departments and staff as able.
• Understands and operates by Animal Friends Alliance’s Core values.
• Regular and timely presence on-site.

Organization-Wide Duties:

• Treats animals humanely, with compassion and concern, both on and off the job, and conveys these values to others, in word and action.
• Represents Animal Friends Alliance in a professional and courteous manner at all times.
• Provides quality service to customers, volunteers, and staff, recognizing their individual contributions to Animal Friends Alliance. Monitors, supports, motivates, and champions volunteers and their work.
• Solicits monetary and in-kind donations by raising awareness of the organization's work, goals, and financial needs.
• Follows all safety rules to ensure a safe work environment at all times. Takes immediate action to address any safety concerns or noncompliance issues that could put an animal, employee, volunteer, visitor, or the organization at risk.
• Learns basic duties of other departments, and supports other departments and staff.
• Monitors, supports, motivates, and accredits volunteers and their work.
• Understands and operates by Animal Friends Alliance’s core values.
• Regular and timely presence on-site.

Work Environment:

• Work performed in a public veterinarian clinic setting
• Potential for exposure to zoonotic diseases and cleaning chemicals
• Potential for exposure to dangerous and fractious animals
• Potential exposure to high noise levels when in a public clinic
• Potential for animal bites and scratches while handling animals

Unusual Demands:

• Work is subject to frequent interruptions
• Employee is subject to work weekends, holidays, and beyond the normal scheduled hours of work
• Employee is subject to working outside in a variety of weather conditions

Education/Experience:

Education

• Preferred: Effective written and verbal communication in Spanish as well as English.

Experience:

• Preferred: Minimum of 2 years’ experience in human or animal welfare fields, human or veterinarian clinic/hospital, patient scheduling
• Valid Driver’s License: N/A
• Sincere interest in Animal Friends Alliance’s mission & vision.

Knowledge:

• Knowledge of Google Suite, including Gmail, Docs, Chat, Hangouts, and Sheets. 
• Knowledge of video conferencing applications. 

Skills:

• Effective verbal communication skills for in-person and telephone contact.
• Effective written communication skills for email communication.
• Excellent customer service skills, particularly with a variety of client situations.
• Basic computer skills.
• Detail-oriented. 

Abilities:

• Able to work as a team member within several departments.  
• Able to prioritize duties and perform multiple tasks. 
• Able to work in a high-stress, fast-paced environment.
• Ability to learn, retain, and communicate a wide variety of information.
• Able to work autonomously.
• Able to work within a budget.
• Able to learn new software systems quickly.

Physical, Sensory, and Mental Requirements

Physical Requirements

Frequent:

• Sit, Stand, Walk, Bend, Squat, Kneel, Crawl, Reach above head, Push/Pull objects, and reach above head.
• Exposure to hazards: Biological, Chemical, Noise, and Sharp instruments.
• Exposure to marked changes in temperature. 

Occasional:

• Write legibly.
• Use of a microwave.

Sensory Requirements:

• Can distinguish smells: IMPORTANT
• Can distinguish tastes: N/A
• Can hear normal tones: REQUIRED
• Can hear soft tones: REQUIRED
• Can distinguish temperatures by touch/proximity: IMPORTANT
• Eyesight: Normal/corrected to 20/40: REQUIRED
• Eyesight: Close eye work: REQUIRED
• Color Recognition: N/A

Mental Requirements:

• Can read, speak, and write English: REQUIRED
• Can control emotions (remain calm under verbal abuse): REQUIRED
• Has a positive attitude toward and willingness to work on a diverse team and with a diverse range of clients: REQUIRED
• Can handle stress: REQUIRED

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.