Annual Fund Manager

POSITION SUMMARY

The Food Bank of Central & Eastern North Carolina is an exciting, challenging, and rewarding place to work. Our vision: No one goes hungry, our Mission: Nourish people. Build solutions. Empower communities.  We are an equal opportunity employer and are known for our core values of Respect, Integrity, Compassion, Dedication, Teamwork, and Fun! 

The Annual Fund Manager plays a critical role in executing and managing direct response initiatives to drive donor engagement and revenue across the annual giving program by working with our direct response partner. This position is responsible for the strategic development and day-to-day management of multi-channel campaigns, including micro-campaigns, newsletter distribution, match days, and themed outreach efforts. The Annual Fund Manager plays a critical role in strengthening donor retention, acquisition, and upgrades while collaborating across departments to ensure consistent, donor-centered messaging and optimal fundraising performance. This individual  is responsible for stewarding donors giving up to $1,000 dollars. 

ESSENTIAL FUNCTIONS

Direct Response & Campaign Management 50%

• Manage the Food Bank’s direct mail and email fundraising programs, including vendor oversight, budgeting, scheduling, copy approval, and reporting.


• Evaluate campaign efficacy and implement strategic testing to improve upgrades, retention, and acquisition.


• Edit and proof creative materials to ensure accuracy, clarity, and donor-centered messaging.


• Generate high-level in-house mailing selections and suppression files as appropriate.


• Develop and implement targeted micro-campaigns to drive donor participation during key moments.


• Plan and promote match days and giving challenges to maximize donor engagement and revenue outcomes.


• Collaborate with the Director of Communications and Digital Manager to align digital fundraising strategy, messaging, and campaign execution.

Reporting, Analytics & Data Management 20%

• Produce annual reports as needed analyzing progress toward revenue and participation goals, performance by solicitation channel, donor renewal, upgrade, and attrition rates, and campaign effectiveness.


• Ensure donor record integrity and accurate data management to support effective fundraising operations.


• Ensure online giving platforms follow best practices and conduct ongoing testing and optimization of donation pages.

Donor Experience 30%

• Execute stewardship efforts within the Annual Fund among donors to ensure timely, meaningful, and donor-centered engagement.


• Manage timely responses to multichannel donor outreach.


• Support newsletter distribution and themed outreach efforts.


• Ensure messaging reflects impact, gratitude, and organizational priorities.

The above statements are intended to describe the general nature of the work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

MINIMUM REQUIREMENTS, QUALIFICATIONS, & EXPERIENCE

•   Minimum three years of nonprofit direct response fundraising experience.


•   Comprehensive understanding of direct response marketing with the ability to increase revenue and      use metrics and data to make informed program changes as needed.


•   Strong community-centric writing skills, including appeals, with success in conveying the Food Bank      brand.


•   Strong attention to detail, organization and project management skills.


•   Vendor and budget management experience.


•   Excellent communication and presentation skills


•   Proficient in Microsoft Word and Excel. Experience with Raiser’s Edge NXT preferred.


•   Must believe in the mission of the organization.
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

While performing the essential functions of this position, the employee is regularly required to talk, hear, and interact without deliberate impediment (e.g., wearing or listening to headphones, etc.).  The employee is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb, balance, lift and/or move up to 10 pounds, and to stoop, crouch, or crawl.

Vision abilities required by this job include close vision.

These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job successfully. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.

WORKING CONDITIONS

• While performing the responsibilities of the job, the employee is required to work in an office setting.


• Frequently, the employee will be required to drive an automobile.


• The employee will be required to interact with Food Bank personnel in the warehouse(s). In doing so, the employee will occasionally be exposed to moving mechanical parts and vehicles.


• The noise level in the work environment is usually quiet to moderate.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions. The above statements are intended to describe the general nature of the work being performed by people assigned this job.  They are not intended to be an exhaustive list of all essential functions and skills required of personnel so classified.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer. We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation or any protected class characteristic when seeking to hire. This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment.

We care about our employees, our candidates, and our community. As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits For You

We help YOU thrive. As a mission-based organization, we believe our team needs great support to help deliver on our work to Nourish People, Build Solutions, and Empower Communities. Our comprehensive benefits package includes:

• Medical, Dental and Vision Plans


• Health Spending Accounts + Employer Contributions


• Flexible Spending Accounts


• Paid Time off: including Holidays, Personal, Vacation, and Sick Time


• 403(b) with 5% Match after 90 days


• Paid Parental Leave


• Employee Assistance Program


• 100% Employer paid STD and LTD Insurance


• 100% Employer paid Group Life Insurance


• Voluntary benefits including Accident and Critical Illness


• Business Travel mileage reimbursement