JOB DUTIES/RESPONSIBILITIES:

Systems & Data Management

• Manages outgoing correspondence and communications relating to Annual Giving and Reunion/Class Giving, including list generation, segmentation, and reporting from the University’s CRM database.

• Manages and serves as the primary point of contact for the online giving platform (currently Give Campus), coordinating with Advancement partners and other University departments to support annual giving campaigns (e.g., Giving Day), forms, and reporting needs.

• Acts as the primary technical lead for the integration between Campus and Blackbaud. Troubleshoots software bugs, manages errors, and submits/tracks vendor support tickets.

• Writes and runs complex queries within the CRM database to extract donor lists and performance metrics.

• Maintains and updates the University’s Giving web presence in collaboration with Advancement Communications and University Communications.

• Manages the mass-texting platform (currently Hustle) used by Advancement and campus partners.

Operational Support

• Prepares and maintains required correspondence, documentation, and records in accordance with University and Advancement standards.

• Identifies opportunities and makes recommendations to improve workflows, documentation, and operational processes related to Annual Giving programs and systems.

• Coordinates operational support for the planning of fundraising programs and activities.

• Perform manual updates of donor totals and names during live giving events to ensure real-time leaderboard accuracy.

• Works collaboratively with colleagues across the Office of Annual Giving to advance departmental goals and support a culture of continuous improvement.

• Additional duties as assigned.

CONTACTS:

• Internal departments

• External vendors

• University alumni, donors, and prospects

SUPERVISION EXERCISED:

•         None

WORKING CONDITIONS/PHYSICAL EFFORT:

• University alumni, donors, and prospects

• Minimal physical effort required

• Minimal exposure to physical risk

• Seasonal, evening, and weekend work will be periodically required throughout the year (e.g. student events, Reunion, etc.)