Anti-Fraud Supervisor

Company : Palmpay Limited

Job Description - Anti-Fraud Supervisor

About PalmPay:
PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.
Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.

Job Summary
The Anti-Fraud Supervisor is responsible for leading fraud detection, investigation, and prevention activities across assigned regions. This role ensures effective monitoring of suspicious activities, supports compliance with company policies, and supervises Anti-Fraud Officers to minimize financial and operational risks. The position requires strong analytical capability, hands-on investigation experience, and leadership skills to guide field-level execution.

Key Responsibilities

Supervise and guide Anti-Fraud Officers in identifying, reporting, and preventing fraudulent activities
Monitor transaction patterns, agent activities, and customer behavior to detect anomalies
Lead fraud investigations and ensure proper documentation and reporting of findings
Develop and implement fraud prevention strategies and controls
Conduct regular field visits to assess risks, monitor agent operations, and ensure compliance
Ensure proper execution of company policies and anti-fraud procedures in the field
Coordinate with internal teams (Compliance, Risk, Operations) for fraud-related issues
Prepare reports, dashboards, and insights for management review
Train and mentor team members on fraud detection techniques and tools
Take proactive measures to reduce fraud risk and improve operational efficiency

Educational Requirements

Bachelor’s degree (Business, Finance, Accounting, or relevant field preferred)
Master’s degree will be given preference

Experience Requirements

3 to 5 years of experience in fraud detection, investigation, or risk management
Experience in Fintech / MFS / Banking / Loan Management/ Risk Management/ Financial Services will be highly preferred
Prior supervisory or team-handling experience is an advantage

Additional Requirements

Strong analytical and problem-solving skills
Good understanding of fraud detection tools, systems, and compliance standards
Willingness to conduct frequent field visits

Skills & Expertise

Fraud Investigation & Risk Analysis
Compliance & Policy Implementation
Team Supervision & Leadership
Data Analysis & Reporting
Communication & Coordination
Field Monitoring & Audit

Compensation & Benefits

Competitive salary package with annual performance review.
Festival bonuses and mobile/internet allowance.
Opportunity to work with a global fintech team and cutting-edge technologies

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Anti-Fraud Supervisor

Job Description - Anti-Fraud Supervisor

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