A/O Coordinator (Internal)

Are you ready to take the next step in your career and grow your expertise in customs brokerage? We're looking for a motivated team member to join us as an Air/Ocean Coordinator, reporting to the Client Care Manager. In this role, you’ll take the lead on managing the day-to-day operations of air and ocean shipments while acting as a key liaison between our customers, freight forwarders, customs, and PGAs.

This is a great opportunity to deepen your knowledge, take on new challenges, and collaborate with a dynamic, supportive team. If you're passionate about problem-solving, communication, and continuous learning, we’d love to see you apply!

Responsibilities:

• First point of contact for Associate questions


• Monitoring air/ocean electronic workflows in ITS and advise Production Manager of any issues or concerns 


• Ensure all air/ocean release shipments received are processed timely


• Ensure all ISF are processed timely


• Monitoring Customs Import Specialists (CIS) personal production and ensuring they are functioning to full potential, prompting as needed


• Monitoring Intake to ensure all e-mails are being responded to timely and professionally


• Troubleshooting problems with entries


• Resolving shipments on hold


• Monitoring corrections


• Communication with CBP, Customers, Freight Forwarders and Other Agents to request information or resolve shipment issues


• Investigating service/performance failures and working with the Production Manager to put measures in place to prevent going forward


• Arranging payment to carriers/warehouses


• Providing tariff assistance to team


• Full understanding of EDI Solutions to be able to troubleshoot when shipments have issues loading into the system


• Motivating the team


• Working with the Production Manager to develop monthly work schedules


• Ingenuity in realigning staff to cover occurrences such as illness, unprojected volumes, or intricate shipments.
  


• Providing support outside of regular working hours to support associates/clients


• Assistance in data entry, as needed


• Other duties, as required

Required Skills:

• Ability to triage and prioritize large volumes of work in a fast-paced, constantly changing environment
  


• Ability to make moment of truth decisions to limit liability to GHY and our clients


• Ability to spot problems and work pro-actively to resolve them


• Extensive knowledge of client nuances and SOP’s


• Ability to self-motivate and work independently


• Strong, friendly, upbeat verbal and written communication skills
  


• Advanced knowledge of HS Systems and Customs rules and regulations


• Recognize PGA’s and impacts of PGA’s at time of release


• Experience with Customs Brokerage software, like Smartborder and ITS


• Proficiency of Outlook, Word and Excel


• Tolerance to adversity and the capability to handle stress in a positive manner


• Strong teambuilding skills


• Ability to work within tight deadlines

Required Experience: 

·       5+ years of related industry experience

Education:

• Completion of Grade 12 Education


• Certified Customs Specialist Designation 

Working Conditions:

• Sitting at a desk, 85%


• Standing at counter/machine, 10%


• Travel, 5%