Apex Arcade Attendant

SUMMARY 

An Arcade Attendant is responsible for anticipating guest needs, and exceeding guest service expectations all while providing a fun and exciting atmosphere. Attendants are responsible for assisting guests in various areas, in many capacities, and following Red Hawk’s high standards of quality Guest satisfaction.

DUTIES AND RESPONSIBILITIES

• Greet and responds to Guests in a friendly and positive manner with a sense of urgency.


• Conduct redemption inventory and ensure displays are completely full.


• Perform minor repairs on games: Explains operation of games to Guests.


• Notify Game Techs of any machine errors, and return game play credit to guests.


• Actively look for ways to help and interact with guests. 


• Pay attention to detail, focuses on Guests and understands basic game and simulator operations.


• Observe, instruct and monitor Guests for safety and guideline adherence.


• Assist with Guest recovery and notifies manager to ensure positive Guest experiences.


• Constant working knowledge of, product and policies and procedures.


• Communicates clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.


• Performs Opening, Running and Closing department duties as assigned.


• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High School Diploma or GED preferred


• The desire and ability to be pleasant, upbeat and sociable throughout the workday. 


• Work varying days, nights, holidays and weekends.


• Prior guest service or hospitality experience is preferred.

PHYSICAL REQUIREMENTS 

• Walk or stand for extended periods of time.


• Must be able to lift up to 15 lbs. on a regular and continuing basis


• Perform functions which require organization, bending, reaching, turning, lifting, climbing and stocking up to 50lbs.


• The ability to communicate quickly and accurately


• The work environment may include bright, dim or flashing lights and loud sounds


• Requires manual dexterity to use and operate all necessary equipment


• Be able to understand, follow and maintain safety standards at all times