Apex Customer Service Attendant

SUMMARY 

A CSA is responsible for anticipating guest needs and exceeding guest service expectations, all while providing a fun and exciting atmosphere. Cashiers are responsible for assisting guests in various areas, in many capacities, and following Red Hawk’s high standards of quality Guest satisfaction.

DUTIES AND RESPONSIBILITIES

• Greet and respond to guests in a friendly and positive manner with a sense of urgency.


• Operate scanners, registers and all POS systems.


• Count money in cash drawer at the beginning of the shift to ensure accurate pars.


• Perform basic math functions to collect and process payments for all activities purchased.


• Receive payments by cash, credit card or vouchers and issue receipt, credits and/or change to guest.


• Take coupons and passes and scan or input them correctly in the Point of Sale system.


• Verify personal information on guest ID.


• Schedule activity times.


• Observe, instruct and monitor Guests for safety and guideline adherence.


• Assist with Guest recovery and notify manager to ensure positive Guest experiences.


• Communicate clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.


• Work as a team player in meeting guests needs, and actively contribute to the efforts of other departments.


• Attend all required department and company meetings and training sessions.Maintain a clean work area.


• Knowledgeable of facility emergency procedures.


• Perform Opening, Running and Closing department duties as assigned.


• Follow proper uniform guidelines.


• Display excellent communication skills both verbal and nonverbal.


• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High School Diploma or GED preferred.


• The desire and ability to be pleasant, upbeat and sociable throughout the workday. 


• Work varying days, nights, holidays and weekends.


• Show an eagerness to learn new skills and systems.


• Prior guest service and cash handling experience is strongly preferred.

PHYSICAL REQUIREMENTS 

• Walk or stand for extended periods of time.


• Must be able to lift up to 15 lbs. on a regular and continuing basis.


• Perform functions which require organization, bending, reaching, turning, lifting, climbing and stocking up to 25lbs.


• The ability to communicate quickly and accurately.


• The work environment may include bright, dim or flashing lights and loud sounds.


• Requires manual dexterity to use and operate all necessary equipment.


• Be able to understand, follow and maintain safety standards at all times.