APL Customer Advocate Administrator

Works effectively under pressure when needed in a very fast paced environment. Provides training and development of other team members as well as acts as primary point of contact for escalated Customer communications; helps to identify opportunities for improving overall team performance, all while consistently and accurately possessing and sharing a positive, collaborative tone which supports the team and departmental culture. 5-7 years of customer focused and/or customer service experience in lieu of Bachelor's degree Excellent verbal and written communication skills with the ability to explain complex situations in a clear format Ability to deliver constructive feedback Interpersonal skills and the ability to develop and maintain relationships with peers and leaders Ready and willing to take ownership of department operations when appropriate Good organizational, administrative and time management skills Ability to be action oriented and focus on timely completion of tasks Excellent decision quality Exceptional skills in keyboard, PC Windows-based software and Microsoft Office Drive for results through self-motivation and attention to detail Creative in finding solutions to Customers needs Critical thinking Active listening skills Adaptability, stress tolerance, empathy and resilience Ability to be flexible in work schedule, including reliability and a willingness to work overtime as needed Ability to keep composure and retain a positive tone and attitude Compassion for Customers with their changing needs Focused on providing the best Customer Experience May need the ability to speak Spanish