AppDynamics Integration Specialist

Salary :

$46.7 - 64.84 hourly

Company : West 4th Strategy

Job Type : Full Time

Brooklyn, Ny

Job Description - AppDynamics Integration Specialist

AppDynamics Integration Specialist
ROLE
We need an AppDynamics Integration Specialist at the New York City Department of Social Services (DSS). DSS enhances the quality of life for all New Yorkers by providing temporary assistance to eligible individuals and families with social service and economic needs, supported by IT Services (ITS) which operates the critical technology infrastructure behind the agency’s programs. DSS is currently executing a large-scale Data Center Co-location and Migration Project to consolidate multiple data centers into a new facility at 11 MetroTech in Brooklyn, replacing end-of-life infrastructure and mitigating risk of service disruption to agency operations. In this role, you will define normalization of AppDynamics data, configure thresholds and filters to reduce noise, optimize ServiceNow alert correlation rules, map AppDynamics alerts to ServiceNow Event Management severity levels, and create automation rules for incident management and service map updates. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package.

RESPONSIBILITIES

Define proper normalization of AppDynamics data (e.g., alert types, severity, and CI alignment).
Define thresholds and filters in AppDynamics to reduce noise and eliminate unnecessary events in ServiceNow.
Optimize ServiceNow alert correlation rules to group related alerts into actionable incidents.
Map AppDynamics alerts to ServiceNow's Event Management rules and severity levels.
Create the automation rules for incident management and the updates to the Service Maps.

REQUIRED SKILLS/EXPERIENCE

Foundational knowledge of AppDynamics, including alert types, severity levels, and event configuration
Understanding of ServiceNow Event Management, alert correlation rules, and severity mapping
Ability to define alert thresholds and suppression filters to reduce noise in downstream systems
Basic knowledge of incident management automation rules in ServiceNow
Familiarity with service map updates triggered by monitoring events
Understanding of the relationship between APM (Application Performance Monitoring) data and ITSM workflows
1-2 years of experience with AppDynamics administration or integration work
Exposure to ServiceNow Event Management or IT Operations Management (ITOM) modules
Experience with alert normalization and correlation in a monitoring-to-ITSM pipeline
Familiarity with IT automation concepts and incident lifecycle management

EDUCATION / CERTIFICATIONS

Bachelor’s degree in a related field – preferred

LOCATION

Brooklyn, NY

CLIENT

NYC Department of Social Services

WORK AUTHORIZATION

Must be legally entitled to work in the United States

TRAVEL

No travel required.

WORK HOURS

8 hours per day. 1 unpaid hour for lunch

EMPLOYMENT CLASSIFICATION

W2 Hourly

RELOCATION

Not eligible for relocation benefits.

COMPENSATION

Compensation Range: $46.70 - $64.84/hr commensurate on experience
Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options; paid sick time

West 4^th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.

Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.

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AppDynamics Integration Specialist

Job Description - AppDynamics Integration Specialist

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