Appeal Operations Specialist

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

We are looking for an Appeals Analyst to support the continued growth of our Cash App Global Appeals program. Our mission is to make banking and financial services more accessible to the underserved and unbanked by conducting complex, holistic reviews of customer relationships to determine if potential prohibited activity and/or risk that was previously identified is authentically sourced to our customer or if there is an opportunity for reinstatement.

You Will

• Verify customer information and conduct enhanced due diligence reviews as part of Block’s policies


• Stay abreast of regulatory updates and/or new requirements and understand overall impact to day to day work


• Contribute to projects optimizing the regulatory program and operation team's processes


• Work in collaboration with Support, Risk, and other operations teams within Block

You Have

• 3+ years experience in BSA/AML or Fraud related work, preferably in the payments space


• Strong investigative skills, including familiarity with public record research and database tools


• Demonstrated transaction analysis skills that apply across numerous financial products in complex scenarios


• Ability to present and communicate findings via written and verbal communication to team members and team leads

Even Better

• Proven working experience with high-risk activity, particularly related to OCSE/CSAM


• Relevant industry certifications (CAMS, CFE, CFCS)

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.