Appeals Administrative Assistant III

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs


• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans


• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)


• Optional dental, vision, and life insurance—at rates much lower than most private plans


• Flexible spending accounts for added tax savings on health and dependent care


• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Appeals Administrative Assistant III 
Job Title: Administrative Asst III 
Agency: Dept of Family & Protectve Svc 
Department: Resolution Specialists 
Posting Number: 17490 
Closing Date: 07/06/2026 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Range: $2,953.25 - $4,365.66 
Pay Frequency: Monthly
Salary Group: TEXAS-A-13 
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations: Austin 
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN 
YN,YNS 
 
 

Brief Job Description: 

The position performs complex administrative support and technical program assistance for the Office of Appeals staff located throughout the state of Texas. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Works under pressure to meet short deadlines and ensure sensitive information is held in strict confidence. 
   
Essential Job Functions (EJFs): 

1. Act as a single point of contact for the Office of Appeals, answer telephone calls, provide general information to callers and route messages. 

2. Data entry into IMPACT, CLASS, and other electronic programs and systems. 

3. Submit requests required to maintain office operations including SPARC, purchase orders, and office supplies.  

4. Create and maintain electronic filing systems, coordinate and schedule meetings, conferences, and training.   

5. Handle sensitive and confidential information and prepare and submit correspondence and documents. 

6. Route assignments, submit purchase orders, print, copy, scan, and upload documents.  

7. Work under general supervision with moderate latitude for the use of initiative and independent judgment.  

8. Perform other duties as assigned required to maintain unit operations.  

9. Attend work in accordance with agency leave policy. 

Knowledge, Skills and Abilities (KSAs): 

Knowledge of office practices, management, and administrative procedures.  

Knowledge of IMPACT and other agency database systems.  

Skill in establishing and maintaining effective working relationships with staff at all levels. 

Skill in effective verbal and written communication. 

Strong administrative and organizational skills are important. 

Ability to work in an office supporting telework staff across the State of Texas. 

Ability to effectively handle and prioritize multiple assignments with minimal supervision. 

Ability to provide attention to detail and maintain a high level of accuracy. 

Ability to work independently in a fast-paced environment. 

Ability to operate a personal computer, standard office equipment and software products. 

Ability to make sound judgments and to demonstrate tact in decision-making. 

Registrations, Licensure Requirements or Certifications: 

N/A 

Initial Screening Criteria: 

High school diploma or GED required. 

Two years of full-time administrative support, general office, clerical, or secretarial experience required. Administrative support experience with DFPS is perferred, but not required. 

Acceptable Substitutions: Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience 

Additional Information: Position will be at Brown Heatly Building in Austin, Texas and will provide support to a teleworking team statewide.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [email protected] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.