Appearance Recon Manager

Title: Appearance Recon Manager

Department: Used Vehicle Reconditioning/ Appearance Department

Reports to: Collision Center Manager

Salary Range: $75,000-$100,000

Job Summary

The Appearance Recon Manager oversees all aspects of the dealership’s appearance and reconditioning operations. This includes managing the buff and touch-up technicians, PDR (Paintless Dent Repair) technicians, light auto body technicians, PPF (Paint Protection Film) and Tint technicians, digital merchandisers, and bed liner operations. This role ensures efficient workflow, quality control, and timely completion of reconditioning and customer pay appearance work. 

Key Responsibilities

• Begin the day in the light auto body area to review workload, progress, and priorities with the team. 


• Collect vehicle keys and write estimates for used car managers requiring appearance or light body estimates. 


• Review and distribute work to appropriate departments (buff/touch-up, PDR, PPF/Tint, bedliners). 


• Follow up with each operation throughout the day to ensure steady workflow and productivity. 


• Monitor progress of vehicles through the recon process to ensure on-time completion. 

Team Management:

• Lead and support all appearance and recon team members, providing daily direction and problem-solving support. 


• Ensure proper communication between recon teams and used car management. 


• Coordinate with technicians to balance workloads and eliminate bottlenecks. 


• Maintain a high standard of quality and consistency across all recon operations. 

Customer & Department Coordination:

• Follow up on customer-pay appearance work to ensure timely scheduling, completion, and communication. 


• Partner with Used Car Managers, Service, and Detail departments to streamline operations and reduce cycle time. 


• Communicate effectively with internal and external customers to provide accurate updates and expectations. 

Performance & Administration:

• Track productivity, efficiency, and quality metrics within each recon segment. 


• Review and approve estimates, ensuring accuracy and profitability. 


• Identify opportunities for process improvement, training, and cost savings. 


• Maintain a clean, organized, and professional work environment across all appearance operations. 

Skills & Qualifications:

• Strong understanding of automotive appearance, detailing, and light repair processes. 


• Excellent leadership and communication skills. 


• Ability to prioritize and manage multiple workflows. 


• Proficient in estimate writing and basic recon management software. 


• High attention to detail and commitment to quality. 

Success Indicators:

• Consistent recon cycle time and on-time delivery. 


• High internal and customer satisfaction with finished appearance work. 


• Productive, motivated, and engaged team. 


• Effective coordination between departments with minimal downtime. 

Universal Responsibilities

• Adhere to the Rochester Motor Cars mission, vision and values in all situations.


• Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.

1. Customer Enthusiasm


2. Employee Satisfaction


3. Financial Performance


4. Market Effectiveness


5. Ongoing Improvement

• “Grow people, make friends and do good.”


• Exhibit personal excellence by setting high standard of performance. Consistently meet or exceed quality standards and requirements.

About Rochester Motor Cars

At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.

Competitive compensation and benefits, including medical, dental, paid time-off, STD/LTD, 401k and life insurance are offered to full-time employees.

Job description subject to change at management’s discretion.