Applicant Navigator (Bi-lingual in English and French)

Work Location: Remote 

Work Schedule: TBD  Monday – Friday; 8:00 AM – 4:30 PM (ET)

Work Status: Full-Time (Non-Exempt) 

Hourly Rate: $17.04/hr

Overview

We are looking for smart, curious, and passionate customer care professionals to join our culturally diverse team and contribute to our shared success as an Applicant Navigator!

The Customer Care department provides courteous, efficient, and knowledgeable service in response to applicant and customer inquiries through various forms of communication, including telephone, email, and letter. 

Essential Functions:

Applicant Navigators must be fluent in spoken and written English and French and able to handle multiple tasks as assigned, providing a high level of customer service in a fast-paced environment. Their mission is to promote a high degree of customer satisfaction and problem resolution in all applicant interactions.

They answer applicant telephone and written inquiries dealing with basic services provided by TruMerit, and research and resolve others received by telephone, fax, email, or letter. Under a supervisor’s direction, written communications will be used to create a database of standardized responses.

ANs process verification and transcript requests, applicant information changes, and other TruMerit service requests. Further, they perform daily quality assurance reviews and day-end sorting of computer-generated correspondence and data entry and facilitate creation and retrieval of applicant files and related materials and carry out any other duties applicable to the position.

Requirements

Qualifications:

While a high school diploma and demonstrated relevant work history are sufficient, an associate degree is preferred, along with two years’ experience as a customer service representative in a high-volume call center. Excellent communication skills in French and English are an imperative, as are significant computer experience and knowledge of Microsoft Word. 

About TruMerit, formerly CGFNS International, Inc.

TruMerit, formerly CGFNS International, is an immigration-neutral nonprofit organization that helps foreign educated healthcare professionals live and work in their country of choice by assessing and validating their academic and professional credentials.

We provide foreign students and healthcare professionals with a comprehensive assessment of their academic records to facilitate their successful admission to schools in the US and other countries.

We help protect migrating healthcare professionals by advocating for ethical recruitment practices and continuously monitoring the global landscape for developing trends in employment recruitment and workplace norms.

TruMerit, formerly CGFNS International, is an NGO in Consultative Status with the United Nations Economic and Social Council (ECOSOC), which serves as the central forum for international and social issues.

TruMerit, formerly CGFNS International, Inc., is an Equal Opportunity employer committed to inclusion and diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. 

TruMerit, formerly CGFNS International, Inc., will not discriminate against or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Benefits & Compensation:

We offer competitive compensation and benefits to meet different employee needs and lifestyles. Benefits include a retirement plan with a match after 1 year of service for eligible contributions, medical, dental, vision, company-paid basic life insurance, short-term disability, long-term disability, and accidental death and dismemberment insurance, employee and dependent supplemental life insurance, generous paid time off, and tuition reimbursement.