Application & Technical Support Specialist III

Job Description

HWI has a fantastic opportunity to join our Marketing team as an Application and Technical Support Specialist III.

Summary
The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through their expert product knowledge and providing technical advice and support to solve for customer inquiries, problems, and needs. This role is also responsible for developing and executing market growth strategies within their areas of responsibility.

Responsibilities
• Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments
• Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need
• Developing business cases for new product development; creating, executing and tracking new product launch plans
• Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars
• Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives
• Assisting in product rationalization, product portfolio modifications and shape standardization

Requirements
• The Application Specialist III requires four (4) - six (6) years of experience in refractory technical marketing, research, quality assurance, or sales.
• Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field
• Requires knowledge of refractory products, installation methods, construction skills and customer applications
• Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise
• Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
• Requires the ability to work effectively in a team environment
• Requires strong analytical, strategic thinking and business problem solving skills
• Requires project management skills and the ability to coordinate multi-department projects

Physical and Environmental Requirements
• Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling. stooping/kneeling/crouching/crawling
• Lifting: Requires lifting up to 50 pounds less than 1/3 of time.
• Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus
• Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration. Noise: Requires exposure to moderate noise.