Application Assistance Specialist

Job Description

We are searching for an Application Assistant Specialist - someone who works well in a fast-paced setting. In this position, you'll provide excellence in service to help meet the unique needs and inquiries of applicants seeking assistance for Medicaid and CHIP state benefits and ensure appropriate guidance through the process.

Think you've got what it takes?

Qualifications & Skills
Community Health Worker certification and valid Texas Driver's license are required
Bi-lingual highly preferred; successful completion of a proficiency assessment in oral and written English/Spanish
High school diploma or GED

Bachelor's degree preferred

4 years' experience in customer service or business required
Experience in health care is desired
Job Duties & Responsibilities

Assist families with applications and distribute the appropriate documents as needed to complete a successful application
Assist families with direct communication needs from HHSC by providing a detailed explanation
Provide language interpretation assistance as needed
Document a summary of interactions with the family and collect relevant program assistance data
Track Medicaid or CHIP application and provide proof of submissions on the weekly activity report
Coordinate with the marketing team in efforts related to application assistance events in the community
Create and distribute a weekly report of families that are assisted with Medicaid and CHIP
Identify opportunities to effectively support the needs of key service lines
Write, edit, and deliver a monthly report highlighting key territory activities of target zip codes within your designated territory and track the related performance goals
Provide appropriate education material about each program that is offered
Develop and maintain a database of relevant information for contacts, providers, and community organizations
Work on special projects as needed
Serve as a family advocate when collaborating with other team members

About Us

Founded in 1996, Texas Children's Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.