Perform engineering service and sales functions independently and within a team environment, proactively identify customers’ challenges and problems, research solutions, collaborate on ideas, and develop new applications or businesses with internal and external customer satisfaction.
Duties and Responsibilities
? Develop customer’s application with technical and engineering support services.
? Confer with customers and engineers to assess and determine requirements.
? Help customers choose proper products and specifications to use, with supporting data and evidence.
? Prepare and deliver technical presentations explaining products and services to customers and
prospective customers.
? Help customers solve problems.
? Collaborate with sales teams to understand customers’ requirements and provide sales support when
it’s not one’s own account.
? Secure orders and arrange delivery when it’s one’s own account.
? Plan and modify products to meet customer needs.
? Research and develop new products and services.
? Other duties as required.
The application engineer may be asked to take on other projects, assignments, and/or tasks in accordance with business demands. Some overnight trips with IKO Sales and Engineering teams may be required.
CORE COMPETENCIES
? Technical expertise: Technical knowledge of products, applications, technology trend and market
? Results orientation and creativity: Proactive, creative, and results-oriented; able to perform both
independently and within a team environment
? Problem solving: Demonstrated ability to identify issues then determine and execute solutions
? Communication: Strong interpersonal skills (both oral and written) with the ability to interact at all
levels of an organization with sensitivity to cultural diversity
? Literacy: Proficiency in reading technical documents and writings.
? Computer proficiency: Intermediate level use of Microsoft Office Suite and CAD software
? Certificates & Licenses: Valid driver’s license
QUALIFICATIONS
Education, Experience and other Qualifications
? Education & Experience: Bachelor’s degree in engineering or related field and 3-5 years of engineering work experience. Sales experience a plus.
? Language: Must be able to read, write, and communicate fluently in English.
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