Application Engineer

As an Application Engineer, you will: Configure, use, and troubleshoot, and reproduce customer issues in our products. Build strong debugging skills and develop expertise across multiple product areas. Work closely with Software Engineers, Technical Support, and teams in Pune, India and the US to understand customer issues and deliver reliable solutions. Assist in designing and testing bug fixes and enhancements to our software products alongside developers, QA engineers, and product owners in an Agile environment. Ensure every feature meets our full definition of done, including functional testing, automation readiness, performance, security, and DevOps considerations. Develop a deep understanding of our products and customer uses cases to drive your ability to guide customers and resolve customer issues Collaborate with customers and Technical Support to identify and resolve the root causes of issues. Collaborate with others on the fixing of bugs and delivering high-quality solutions to customers and business partners. Bring fresh ideas and innovative thinking to the team. Bachelor's degree in Computer Science, Computer Engineering, related STEM field, or equivalent experience. Experience with manual test design, execution, and defect reporting. Ability to quickly learn new concepts and work effectively in a complex environment. Working with network protocols, including TCP/IP, UDP, and SOAP, or industrial protocols such as OPC DA and UA, CIP, DNP3, IEC 60870/61850 and Modbus, and IoT protocols such as REST and MQTT Experience testing software on Windows and Linux environments. Familiarity with software tools such as Visual Studio, GitLab, JIRA, issue-tracking systems, and unit-testing frameworks. Experience with Wireshark, Containers, or Postman