Application Engineer/Technical Support Engineer

About Us:

Zerova Technologies designs and manufactures a complete line of electric vehicle (EV) charging solutions that power brands globally. Whether white-label or collaborative design partnerships, Zerova works closely with its customers to ensure success and align with their global channel strategies.

As a subsidiary of Phihong Technology, Zerova leverages their 50+ years of experience as a global manufacturer of power products to provide an industry-leading product portfolio to address a broad set of EV charging use-case scenarios.

Zerova places importance on cultural compatibility with its partners and strives to integrate green energy, carbon reduction, and sustainable development practices into its solutions.

Responsibilities:

• Provide support to field engineers and customers, including technical problem-solving, diagnosis, repair, installation, modification, system upgrades, and customer training.


• Conduct problem analysis and identify issues of varying complexity.


• Effectively manage escalations and critical customer situations.


• Collaborate closely with field support, engineering, and operations teams to offer feedback on serviceability, reliability, ease of installation, upgrades, and other quality metrics related to customer tools and issues.


• Deliver Root Cause Analysis (RCA) reports for each technical support case.


• Capable of replacing various components within an EVSE station.

Desired Characteristics:

• Proficiency in reading block/wiring diagrams.


• Self-motivated and proactive.


• Comfortable working with wiring, installation, and diagnosis of 3-phase AC power connections.


• Experience in updating firmware for Linux kernel devices.


• Quickly grasps the functional algorithms of EVSE applications (e.g., AC contactor, breaker, boards).


• Excellent written and verbal communication skills.

Qualifications:

• Minimum of 1+ years of experience in technical support or troubleshooting.


• Proven skills and experience in electrical wiring, product reliability, testing, or quality engineering.


• Experience with electric vehicle systems/components, including RESS, motors, motor controllers, charging systems, high voltage, lithium batteries, and/or EV/HEV control systems.


• Ability to handle and resolve field-related issues to minimize downtime.


• Strong communication skills, capable of conveying complex concepts clearly and concisely.


• Knowledge of basic TCP/IP is required; understanding of 7-layer application protocols is a strong advantage.


• Willingness to travel domestically up to 10%.

Education Requirements:

• Bachelor’s Degree in Electrical Engineering (EE), Computer Engineering (CE), or Computer Science (CS) is strongly preferred, or equivalent experience

Other Requirements:

• Ability to lift up to 50 pounds.

Benefits:

• 401(k) matching


• FSA accounts


• Dental insurance


• Health insurance


• Vision insurance


• Life insurance


• Paid time off

Besides travel, this is a fully onsite position located in Fremont, CA; Monday- Friday from 9 am to 6 pm. Some flexibility with hours depending on work schedule.

Zerova is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.