Application Production Support Fixed Income / New York City (on-site)

Talan is an international consulting and technology expertise group supporting Corporate and Investment Banking (CIB) and Financial Services clients through large-scale transformation programs driven by data, technology, and innovation.

In North America, Talan works with some of the largest U.S., French, and Japanese banks, delivering high-value expertise across front-office, risk, finance, regulatory, and technology domains.

With over 20 years of experience, a presence across five continents and 21 countries, and Great Place to Work® certification, the Group is on track to reach 8,000 employees worldwide, including 600 in North America.

Location: NYC (Hybrid – 3 days onsite/week)

Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B). 

Our client, a leading international bank, is seeking an Application Production Support Analyst. 

The team is responsible for supporting globally the ION and other platforms. The key focus is to provide BAU production support issues/user inquiries and align processes and procedures with the global support teams: to ensure current service agreements are met and requirements are successfully implemented, also to establish a high level of quality for the production systems supporting the FI businesses.

The ideal candidate will have a relevant experience in a similar role, the majority of which should have been gained within Front Office Trading.

Role and responsibilities

• Deliver day-to-day support for ION trading systems, ensuring platform stability.
• Troubleshoot and resolve production issues affecting trading operations.
• Work closely with various teams to support seamless integration across systems.
• Monitor application state and input/output data correctness throughout the day, hand-over with follow-the-sun support teams
• Ensure that all application support logs are fit for purpose

#LI-ASD

• Bachelor degree in Computer science, Engineering, Finance or Quantitative finance
• 3+ years haveof relevant experience in a similar role: providing support as part of a team, and have practical understanding of the criticality of trading applications.
• Good Knowledge of fixed income products, Python (scripting), SQL
• ION Trading system knowledge is a plus
• High motivation to learn a huge and complex environment

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• 💵The salary range for this role is US$100,000 - US$140,000. We can also work on C2C.
• 💸401(k) retirement plan with company matching
• 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 📴8 paid holidays + 5 sick days + 2 personal days per year
• ❤️‍🩹Company health, dental, and vision insurance plans + FSA
• 🦺Voluntary STD and LTD
• 🚍 Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.