We are eager to add a focused Application Support, Assistant Technical Support Representative to join our exceptional team at Equiliem in Newport News, VA.
Growing your career as a Full-Time Application Support, Assistant Technical Support Representative is an incredible opportunity to develop critical skills.
If you are strong in emotional intelligence, communication and have the right initiative for the job, then apply for the position of Application Support, Assistant Technical Support Representative at Equiliem today!
Job Description: Job Description:
Serves as the customer service liaison between Corporate associates and the IT department for purposes of prompt incident resolution.
Responsiblities:
The IT Support Technician is expected to provide technical support for any issue reported within Corporate standards.
Develop a solid understanding of the relationship between hardware, software and business systems processes.
Perform duties as requested by management.
Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills.
Consistently document and troubleshoot any reported issue.
Develop and maintain strong relationships within the IT department.
Develop and maintain understanding of Corporate and IT policies and procedures.
Develop good verbal and written communication skills.
Develop "creative thinking” in troubleshooting techniques.
Develop solid customer service and follow-up skills.
Comply with defined ITIL processes.
Responsibilities:
• Heavily use training, documentation/knowledge, and peers to develop troubleshooting and research skills
• Consistently document and solve any reported issue
• Develop and maintain strong relationships within the IT department
• Develop and maintain an understanding of Corporate and IT policies and procedures
• Develop verbal and written communication skills
• Develop creative thinking in troubleshooting techniques
• Develop solid customer service and follow-up skills
• Stay in sync with defined processes
• In addition to the essential job functions described above, all associates will perform duties as requested by management
Qualifications:
• 0-2 years of relevant experience in a technical call center or comparable education preferred
• Possess basic SQL knowledge
• Experience with call/chat interface is ideal, along with any experience with ticketing systems
• Basic understanding of general programming languages
• Experience using Oracle Cloud Infrastructure, Electronic Data Interchange (EDI), mobile device OS, and Microsoft Office products is preferred
• Outstanding communication skills, both written and verbal
• Phenomenal customer service skills
• Excellent organizational skills
Benefits of working as a Application Support, Assistant Technical Support Representative in Newport News, VA:
● Excellent benefits
● Continuous Learning Opportunities
● Advantageous package
No CV Required
How to get there?
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