Application Support Developer

Key Responsibilities

• Support a mission-critical web application used across multiple agencies
  


• Perform analysis, development, testing, and debugging for enhancements and bug fixes
  


• Collaborate with developers, stakeholders, and business users to gather and validate requirements
  


• Work through backlog items, user stories, and application improvements
  


• Troubleshoot and resolve application issues in a production environment
  


• Assist with application maintenance and support activities
  


• Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives)
  


• Support system documentation, testing processes, and issue resolution tracking
  


• Provide occasional end-user support and interaction
  


• Assist with reporting and batch process support as needed
  

Required Qualifications

• 3+ years of experience in web application development or support
  


• Experience with application maintenance, enhancements, and bug fixing
  


• Strong troubleshooting and problem-solving skills
  


• Ability to analyze business requirements and translate them into technical solutions
  


• Experience working in Agile or Scrum environments
  


• Strong communication skills and ability to work with cross-functional teams
  


• Ability to manage multiple tasks in a fast-paced environment
  


• This role involves supporting a high-visibility, mission-critical system
  


• Candidates must be comfortable working in a collaborative, stakeholder-facing environment
  

Preferred Qualifications

• Experience supporting enterprise-level or multi-user systems
  


• Exposure to public sector, government, or justice-related systems
  


• Experience working with systems shared across multiple agencies
  


• Familiarity with SQL/databases and reporting tools
  


• Experience with backlog management tools (e.g., Jira, Azure DevOps)
  


• Background in production support environments with direct user interaction