Application Support Specialist

Are you tech-savvy, solutions-oriented, and passionate about helping others succeed with technology? East Central Energy (ECE) is looking for an Application Support Specialist to join our Information Technology team. If you enjoy problem-solving, working with software systems, and supporting mobile devices and end users, we encourage you to apply today! 

• Values-Driven Culture: Built on Respect, Integrity, Courage, and Humility, we foster innovation, accountability, and empowered decision-making to help you succeed. 
• Competitive Pay: Starting wage range of $32.35 - $36.39 hourly, based on your relevant education and experience. 
• Outstanding Benefits: 100% employer-paid medical with employer contributions to an HSA, dental, vision, STD, LTD and more—including tuition reimbursement and employee assistance programs. 
• Future-Ready: Build your financial security with a 401(k)-plan featuring up to a 10% employer contribution. 
• Rest and Renewal: Recharge with 22 days of PTO and 10 paid holidays. 
• Community Focused: Be part of a cooperative that actively supports local initiatives and strengthens the communities we serve.

• Software Support: Provide technical support for all software applications used. Troubleshoot issues, communicate procedures, and contact vendors as needed. 
• Mobile Device & Phone System Support: Maintain mobile devices, manage cellular connectivity and data plans, and support mobile device management and phone system applications. 
• Team Collaboration: Work closely with the IT team to assist with hardware support, product upgrades, and trending issue resolution. 
• On-Call Rotation: Participate in an on-call support rotation to ensure consistent technical support is available. 

• Education & Experience: Two-year degree plus a minimum of four years of experience in application support, or a combination of education and experience providing equivalent knowledge. 
• Skills: Strong communication skills to explain technical issues to all users. Ability to manage multiple tasks and deadlines, maintain confidentiality, and solve problems using research and vendor support. Familiarity with databases, Windows systems, and mobile device management is helpful.

• Schedule: Onsite, Monday through Friday, 8:00 a.m. to 4:30 p.m., based at the Braham, MN Headquarters building.  
• Hybrid Option: This position does not offer a hybrid work arrangement.  
• Equal Opportunity Employer: ECE embraces diversity and is committed to creating an inclusive workplace. We welcome applicants from all backgrounds and value the unique perspectives and experiences they bring.  

Apply by 3:30 p.m. on Thursday, August 7, 2025, to start your journey with East Central Energy!