Application Support Technician

Job Summary

The Application Support Technician provides technical support for enterprise business applications across multiple manufacturing environments. This role focuses on system implementation, end-user training, hardware and software support, and collaboration with technology teams to ensure consistent and reliable application performance.

What Youll Do

• Serve as a subject matter expert for an enterprise software suite supporting manufacturing operations

• Implement, train, and maintain application systems for end users, including operators, supervisors, and management

• Ensure consistent deployment of corporate-standard software and associated hardware

• Travel for project work and system installations (approximately 50–75% domestically and internationally)

• Install and configure hardware and software, including barcode scanners and related systems

• Provide hands-on training and ongoing support to end users

• Collaborate with technology teams to troubleshoot issues and perform system upgrades at remote sites

• Build strong working relationships with plant management and quality teams to support manufacturing process tracking

• Demonstrate professionalism, strong communication, and troubleshooting skills in both software and hardware environments

What You Need to Have

• Bachelors degree in Information Technology or a related field or an Associates degree with 2+ years of relevant technical support experience

• Experience providing end-user training, preferably in a manufacturing environment

• Strong working knowledge of Microsoft Office, Windows operating systems, and basic PC hardware/software troubleshooting

• Ability to work independently, as part of a team, and across organizational levels

• Willingness and ability to travel 50–75% domestically and internationally

• Basic knowledge of ERP systems preferred

• Experience with handheld barcode scanners a plus

• Secondary language skills a plus