Applications Analyst

This position works a hybrid schedule at our East Point location  
Who We Are: 

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries where their next meal is coming from.  Since 1979, we’ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers.  We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia. 

Where You’ll Work:   

IT Services / IT Operations 

About the Role: 

We are seeking a skilled and dedicated Applications Analyst to join Atlanta Community Foodbank’s dynamic I&T team. The Applications Analyst plays a key support role in maintaining and enhancing the organization’s software applications. This position works closely with the Applications Administrator and business users to provide application support, perform data analysis and reporting, and assist with testing and documentation. The ideal candidate is detail-oriented, technically curious, and motivated to learn enterprise systems and business processes. This is a hands-on systems support role focused on day-to-day application support, configuration, and continuous improvement, working under the guidance of the Senior Manager and in close partnership with business users across the organization. 

What You’ll Do: 

Application Support & Troubleshooting: 

• Provide Tier 1 and Tier 2 support for systems like NetSuite ERP, Waerlinx WMS, Dynamics CRM, OMNItracs, and eCommerce platforms. 
• Troubleshoot application issues, collaborate with users and IT staff, and escalate when needed. 
• Monitor and respond to service desk tickets for application-related issues, prioritizing business continuity and escalating complex or systemic issues as appropriate. 

User Access & Configuration: 

• Assist with setting up and maintaining user roles and permissions under the direction of the Applications Administrator. 
• Configure standard workflows, saved searches, reports, and dashboards within NetSuite. 

Data & Reporting: 

• Run and modify saved searches, reports, and data extracts to support operational and departmental needs across both office-based teams and frontline warehouse and logistics operations. 
• Support routine data imports, exports, and validation exercises to ensure data accuracy and usability. 
• Help identify and resolve data integrity issues through audits and clean-up tasks. 

Testing & Documentation: 

• Participate in user acceptance testing (UAT), system updates, and new feature rollouts by helping create test scripts and capturing results. 
• Document business processes, system configurations, and training guides for end-users. 

Training & Communication: 

• Provide one-on-one or small group training to end users on application functionality and best practices, with a focus on adoption, consistency, and reducing workarounds. 
• Maintain knowledge base content and help promote self-service support tools. 

Key Competencies we look for in All our Food Bankers are:   

• Customer Focus 
• Decision Making 
• Accountability 
• The Ability to Navigate Change 

If you’re excited about this role and can clearly demonstrate these and the other skills named below, we encourage you to apply.   

What You’ll Need:  Skills and Experience your resume should demonstrate: 

• Experience with NetSuite and WAERLinxs tools (SuiteScript, SuiteFlow, SuiteBuilder, SuiteAnalytics) including building or maintaining workflows, searches, reports, or related system functionality. 
• Familiarity with SQL concepts, cloud-based applications, and third-party integrations, or the demonstrated ability to learn and support these tools in a production environment. 
• Understanding of the ITIL processes and best practices.  

There may be some Physical Demands and Travel: 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Employee is routinely required to lift 25 lbs. 
• Expected travel time for this position is up to 10% per year