Applications and Service Engineer - Chemical Analysis

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.  

What is the role about?
Analytik Jena US, a company of the Endress+Hauser Group, is looking for a Chemical Analysis Applications & Service Engineer to join our team in the East Coast of the United States. Position will be based out of the successful candidate’s New England area home office.

Which tasks will you perform?
•    Customer site preventative maintenance, service, installations and chemistry applications of instruments, perform IQ/OQ on ICP-MS, ICP-OES, EA and/or TOC analytical instruments
•    Diagnose instruments via remote diagnostics and phone support 
•    Perform customer training and run chemistry samples to support Analytical instrument sales
•    Cover primarily the central & western regions; cover other regions as needed
•    Overnight weekday travel ~ 55-70% 

What do we expect from you?
You will have (required):
•    Bachelor Degree or higher in relevant Chemistry or Biological sciences or engineering, such as Biochemistry, Biomedical engineering or other relevant majors
•     2+ years of experience servicing chemical analysis instruments
•    Valid driver’s license and good driving record
•    Fitness and ability to lift up to 50 lbs and perform instrument maintenance and repairs
You may have (preferred): 
•    Experience servicing or using ICP-MS, ICP-OES, EA and/or TOC preferred 
•    Will train Lab Chemist who has ICP instrument user experience, who has aptitude and attitude to service instruments in the field
•    IQOQ, GMP and/or GLP knowledge helpful
•    Proactively offers, seeks, and applies constructive feedback with an openness to growth and collaboration
•    Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues

What can you expect from us?
•    Family-owned, friendly, and highly committed company  
•    Tuition reimbursement and a wide range of development opportunities 
•    Comprehensive benefits package which includes medical, dental and vision 
•    Competitive compensation and bonus opportunities 
•    Generous paid time off 
•    Life insurance and 401(k) savings with company match 
•    Full-service café, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.