Applications Engineers Critical Power

Description

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Application Engineers are the primary technical resource for Concentrics’s Energy Storage Solutions Salesforce and are responsible for actively driving and managing customer assessments, product and technology evaluation. Working in conjunction with the sales team as the key technical advisor and product advocate, the Application Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process. The Application Engineer must be able to establish and maintain strong relationships throughout the sales cycle with Concentric sales team and customer.

Key Job Responsibilities:

• Maintain expert level of product knowledge and application.
• Customer assessment: Support sales team by providing analytical and technical support
• Engineer customer solutions: Develop technical and financial proposals that address customer objectives and opportunities based on power assessments.
• Articulate technology and product positioning to both business and technical users.
• Provide design and specification development support to consultants, integrators, and distributors.
• Respond to functional and technical elements of RFIs/RFPs
• Listen, understand, and convey customer requirements.
• Perform technical/product training for salespeople, estimators, and engineers at targeted accounts.
• Assist in the design and development of sales tools / presentations necessary to make target accounts comfortable and successful at selling
• Maintain accurate records of target accounts, opportunities, quotes, projects, contacts, and correspondence in company approved databases
• Travel to project sites to preform start-up, integration, and training services 
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
• Maintain professional business relationships within target accounts.
• Provide status of ongoing projects and future projects.
• Identify customer's needs and sales opportunities to help future growth

Key Performance Measurements:

• Score Card that reflects assessment proposal and turnaround in days, number of deals quoted, total amount and % of successful sales, % of Gross profit.
• Track timeline of deals between assessment, quotes, closing and Installation
• Track increase of GuranteedPOWER sales growth for the team supported by application engineer
• Management observation regarding quality of solutions, presentations, and support of assigned team. Contributions, ability to learn new skills and product and customer applications. 
• Other KPI’s as assigned.

Requirements

• BA/BS in Engineering, Technical Field, or equivalent successful experience in a similar controls industry role.
• Experience 3–5 Years in Engineering product sales
• Proficient in Microsoft Office
• Knowledge of Microsoft Visio and AutoCad
• Read architectural, mechanical, and electrical blueprints and have a solid understanding of basic electrical and mechanical control systems
• A solid understanding of network communications technology – Internet, Intranet, VPN, TCP/IP, Ethernet, etc.
• Strong communication, Interpersonal and organizational skills
• Available for Travel 25% 

*This job description is subject to change at any time.

 
Benefits: 

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
• 401K with match
• 8 paid holidays
• Full-time Employees receive 128 Hours of PTO Annually
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally or enter an amount of time required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-office setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the office or at a home office. The noise level in the work environment is moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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