Applications Supervisor

The Behavior Analyst Certification Board®, Inc. (BACB®) is a nonprofit 501(c)(3) corporation established in 1998 to provide professional credentialing services for practitioners of behavior analysis services. We are located in Littleton, CO with beautiful views of the adjacent Rocky mountains. Take a moment to watch a one-minute video that explains what we do BACB - What We Do!

At the BACB we strive to provide an inclusive and rewarding culture. We provide a work environment that focuses on positive reinforcement with a continual feedback loop to help staff achieve success. A healthy work-life balance is critical and the BACB provides exceptional benefits that promote self-care and wellness. All full-time staff enjoy:

• Medical, vision, and dental insurance premiums paid 100% by the BACB for the employee and all eligible dependents. Employees don't pay any benefit premiums!
• Short-and-long term disability benefits for the employee paid 100% by the BACB.
• The BACB provides every full-time employee a $50,000 life insurance and AD&D policies at no cost to the employee.
• Annual $500 FSA contribution by the BACB.
• Employer funded 401(k) contributions up to a 4% employer match and discretionary contributions for eligible staff.
• 18 days of Paid Time Off in the first year of employment plus 12 paid holidays.
• Tuition reimbursement available.
• Student loan paydown plan available.
• Reimbursement for relevant professional development events.
• Free solar-powered electric car charging on-site.
• Onsite fitness facility at no cost.
• Work from home Wednesdays.

Compensation: The BACB uses compensation data for the metro Denver labor market to ensure our positions provide a competitive wage based on the required education and experience.

• The annual salary for this position is $70,000.

The successful candidate meets the required education and experience but also enjoys:

• Working in the office with the Certification Services team
• Participating in collaborative discussions with team members
• Learning and professional development

To be considered, all applicants must complete ALL fields on the application, screening questions where required, attach a cover letter, and resume. Incomplete applications will not be considered.

Position Summary: The Applications Supervisor manages a team of application processing representatives and is responsible for ensuring all applications processed by the team meet the department guidelines and standards. This position is responsible for tracking and reporting daily application volume and preparing and delivering monthly performance reports to each team member.

• Manages a team of application processing representatives and is responsible for ensuring the team is processing applications accurately and timely.
• Ensures daily processing goals are met based on department guidelines.
• Performs quality review checks of the processed applications and delivers feedback based on the reviews.
• Responsible for all aspects of the application processing representative’s performance management.
• Maintains fluency on all BACB application types; stays abreast of all upcoming requirements and process changes.
• Identifies and resolves issues, apprising management of resolution.
• Responsible for the creation and maintenance of team procedures, job aides, training materials, and delivering training.
• Reviews and responds to escalated, unusual, or when high volume of applications.
• Preparing and reviewing applicable reports.
• Processing applications as needed to meet operational guidelines.
• Ensures team compliance with company policies and procedures.
• Delegates other daily work assignments based on business needs.
• Other duties as assigned.

Competencies

• Strong leadership skills
• Problem-solving and initiative
• Performance data management
• Ability to create a positive work culture
• Strong interpersonal skills
• Adaptability with positive attitude
• Results driven with strong time management skills
• Collaboration with a team spirit
• Excellent verbal and written skills

Experience and Education: Bachelor’s degree or equivalent work experience. Minimum two years of relevant experience in staff management. Ability to perform simple to complex mathematics using fractions, ratios, and percentages. Typing a minimum of 40 wpm. Proficient in using Microsoft Office, (Outlook, Excel, and Word) and Adobe software. Knowledge of Customer Relationship Management systems is strongly preferred.

Supervisory Role: Supervises others

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and video conferencing.

Physical Demands: While performing the duties of this job, the employee is regularly required to listen and speak. This is largely a sedentary role; however, the ability to lift and carry a laptop, lift files, open filing cabinets, frequently type, bend and reach as necessary is essential to the position.

Position Type and Expected Hours of Work: This is a regular full-time IN OFFICE position. Days and hours of work are Monday through Friday, typically 8:00 a.m. to 5 p.m. Occasional evening, holidays, and weekend work may be required based on operations.

Campus Wellness: The BACB is a tobacco and vape free campus. Consumption of tobacco products or vaping of any kind is prohibited.

Travel: Minimal travel is expected for this position.

Other Duties: Please note this job advertisement contains the essential functions of the job and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change at any time with or without notice.

BACB provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Applications will be accepted until the role is filled.