Appointment Coordinator

It’s the people that make the difference.  Are you ready to make your impact? 

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services.  The Orthopedic Program at Rush University Medical Center is ranked top 10 in Orthopedics by U.S. News and World Report.  Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world.  MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics. 

Ready to join in? We are seeking a full-time Appointment Coordinator to be based at our corporate office in Westchester, IL. This position is primarily responsible for working with patients/physicians/callers in a polite and helpful manner to book appointments for all seven orthopedic offices, enter demographic data, insurance information, and any other relevant information into the NextGen and Athena system. In-person training will be conducted onsite at the corporate office in Westchester, IL. Candidate will have the ability to work remote after training is completed. The schedule will be Monday-Friday, no weekends or holidays.

Responsibilities

• Work with patients/physicians/callers in a polite and helpful manner to book appointments enter demographic data, insurance information and any other relevant information into the NextGen and Athena system. Reschedule patient appointments when necessary and relays messages to staff.


• Follow up on patients who are missing necessary information.


• Answer telephone, screens calls, takes messages, and provides information.


• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.


• Supplement office staff when requested and is receptive to additional assignments/projects as delegated by supervisor.


• Maintain a positive demeanor with patients, peers, supervisors and physicians, especially when receiving feedback or direction.


• Assist staff members when necessary in a positive and professional manner to ensure the patients receive the utmost in care.


• Perform work with accuracy to minimize error correction by other staff members.


• Double check data entry to ensure the correct information has been entered into the NextGen and Athena system.


• Organize and prioritizes work to make sure projects are completed in a timely and efficient manner.


• Stay abreast of and complies with all state and federal laws including HIPAA, ADA, OSHA, and FLSA.


• Adapt to change in positive and professional manner.


• Other duties as assigned.

Ability to:

• Operate basic office equipment such as a computer, phone and fax machine. 


• Multi-task and work in a fast-paced environment. 


• Attention to detail.


• Communicate effectively verbally and in writing.


• Work and communicate with patients, physicians and staff in all levels of the organization. 

Education and/or Experience

• High school diploma or general education degree (GED)


• Call center experience is a plus


• Plus a minimum of one year work experience, preferably in a medical office setting.

 What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package. 

Pay Range: $23.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package. 

• Quarterly Incentives (based on meeting individual and/group goals)


• Medical, Dental and Vision Insurance.


• Paid Time Off and Paid Holidays.


• Company-paid life and long-term disability insurance.


• Voluntary life, AD&D, and short-term disability insurance.


• Critical Illness and Accident Insurance.


• 401(k) Savings Plan.


• 401(k) Employer Contribution.


• Pet Insurance.


• Commuter Benefits.


• Employee Assistance Program (EAP).


• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).


• HSA Employer Contribution (when enrolled in a HDHP).


• Tuition Reimbursement.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.