Appointment Coordinator- Duke Lake Norman OP

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Lake Norman Hospital

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Job Summary

Coordinate and perform a variety of duties associated with appointment scheduling for clinic visits, studies and procedures. Typically serves as the first point at which a patient is registered into Duke Health System.

Hours:

Monday-Friday 8:30am-5pm 

Work Performed

Review and coordinate appointment requests, determine appropriate services, physician and appropriateness of setting. Identify correct patient in Maestro Care, verify patient demographic and insurance data. Notify patients of co-payment requirements and outstanding balances. Coordinate labs and procedures in accordance with phsyician preferences. Notify patients of testing date, time and location.

Knowledge, Skills and Abilities

Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully withcustomers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Level Characteristics

Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Minimum Qualifications

Education

Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Experience

Minimum of one year of work experience in directly communicating and providingservice to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

Degrees, Licensures, Certifications

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education